Binance complaint: No Efficiency What So Ever

I have submitted what they call a ticket to binance.us because they neither have a phone number, direct email, or live website chat customer support. I tried to delete an account because I was making use of another one and needed to transfer my cell phone number because apparently you cannot get through complete profile verification without it. So I tried to delete this uneeded account so I can move the phone number to my new one, what I was not aware was the fact that this disables and locks it, not deletes it. So I submitted a ticket saying I needed that account unlocked so I can try to remove the number manually. They said I will be getting a response as soon as they are able, but I didn’t know I would be waiting an entire month! No, I am not exaggerating, it has literally been over a month now. Since all other sites either don’t offer service to the US or my state in particular for some reason, binance.us is is the only site other than Coinbase (which has its own issues as well) where I can purchase certain types of currencies. This is severely getting in the way of my portfolio progress. Extremely disappointed.