Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 3, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 16 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Wallet balance disappeared

Complaint from Jacktotheworld on 20 August 2021 about Binance.

Hello, after I log in today to my binance account I found out my wallet balance disappeared. Is there anything I can do on my side? This is something scary to all users of binance too... Read more

Comments: 0
Rating:

team P2P openly extort cryptocurrency

Complaint from avtosubaru25@gmail.com on 20 August 2021 about Binance.

2021-03-05 08:58:25 I opened an order 20201002375826182144 to sell 910 USDT SafeChange seller, but he constantly had some difficulties when communicating in the chat, after waiting until the order was closed and never receiving funds, he opened a new order 20201011109960945664,... Read more

Comments: 0
Rating:

My Account hacked

Complaint from Toshi on 20 August 2021 about Binance.

Sir, my genuine binance account has been hacked. I want to recover my account as soon as possible. I will provide my verified documents, numbers and email if needed. Please help me to recover my account. Thank you Read more

Comments: 0
Rating:

Missing investments

Complaint from Johnhen7 on 20 August 2021 about Binance.

I log into my binance account and it is suddenly empty. My investments have all disappeared Read more

Comments: 1
Rating:

Ehis

Complaint from Ehizbaba on 19 August 2021 about Binance.

I was logout today I try to login but it say my username and password is incorrect, what we I do now Read more

Comments: 0
Rating:

Locked account

Complaint from Ugwummadu on 19 August 2021 about Binance.

My account was locked out due to multiple attempt to login by me. I switched to a new phone and then I can't have access to my account anymore. Tried many times then got logged out. Account address. ugwummadujoshua@gmail.com Read more

Comments: 0
Rating:

Login issues

Complaint from Mercy Ireri on 19 August 2021 about Binance.

Was logged out Wednesday 6am and since then I'm not able to login. Everytime I try to login I'm told wrong password or user name. I have tried severally even to reset password but the message is the... Read more

Comments: 0
Rating:

Theft

Complaint from rbonner006 on 19 August 2021 about Binance.

Hi... I checked my crypto finance last night and there was nearly 8k there. Then when I wake up this morning all my funds have gone. Can you please explain to me where it went....? If I have been hacked... Read more

Comments: 0
Rating:

Unable to purchase

Complaint from smyly on 18 August 2021 about Binance.

I have been able to make trade purchased until my card expiry date changed.. I had to please an appeal and i di this after no cusotmer service to assist me at all.. they are rude unhelpful and only repeat... Read more

Comments: 0
Rating:

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