Withdraw my money
Complaint from Heaven4777 on 18 August 2021 about Binance.
Finance will not let me in because I am in the US. The site will not let me withdraw my money. Read more
Binance complaints
Binance Complaint Sentiment: Neutral
Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 17, 2024
Binance complaint process
Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Binance?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Binance complaints chart
We have received 14 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.
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Binance complaint statistics
Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
1092 ratings
Binance customer service FAQ:
Why should I file a complaint about Binance on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about Binance?
You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.
What are the most common complaints about Binance?
According to our own complaints database, some common complaints about Binance include:
- Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
- Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
- False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses.
- Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general.
- Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.
Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Binance customer service directly?
After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.
How to contact the customer service of Binance?
Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+1-888-986-6849
Contact form:
You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Binance reviews: (1092)
Authentic experiences shared by our community for your benefit.
Hacked account
Complaint from Andrew hunter on 18 August 2021 about Binance.
On checking my account all the crypto were gone amounting to10.5k. Account detail were changed like i.p address and phone number removed. Poor customer advice which ran me around the system. Changed the email address which then seemed to give... Read more
Missing Crytpo
Complaint from Najeeb94@hotmail.com on 18 August 2021 about Binance.
Hi, on 05082021, I withdrew all my Crypto (MATIC) form Binance and deposited them onto Kraken. However they are yet to arrive after 2 weeks. Binance marked the transaction as Completed, and there was no error message after the transaction... Read more
Advertisement answered Aussie Bitcoin Investment
Complaint from Norma Dulnuan on 18 August 2021 about Binance.
On the 56 November 2020, Credit Cards were emptied and was told that the money will go to Binance Australia. I was told to fear not as it is registered in Australia. Unknowingly these 2 males on the phone emptied... Read more
Binance has stolen my money
Complaint from EF111 on 18 August 2021 about Binance.
I made an online transfer and due to insufficient funds, I owed $ 8.82. I have paid this several times, but Binance still does not allow me to withdraw anything and since SEPA transfers with euros have been stopped I... Read more
Liquidation price
Complaint from 162411071 on 18 August 2021 about Binance.
I bought TLM at .24 and it get liquidated at .2399. Why this happen I trusted binance. I loss my all money help me Read more
Not allow me to sell out of my position
Complaint from Binance-OFF on 17 August 2021 about Binance.
Not allow me to sell out of my position. I bought the Doge coin With about five or £600 worth of equity and I made a margin borrowing to increase my exposure. Once the price began to drop I attempted to sell... Read more
Inability to use binance
Complaint from Anaelisaveta on 17 August 2021 about Binance.
Hi Support Ever since I signed up with binance, I wasn't able to use it for once. I scaled through the basic verification with ease. It's taking forever to get approved at intermediate section. I was able to submit my national... Read more
Hello, i transfered 0.00138466 worth of btc from my btc wallet on binance 1PjV69UbfWi4fNJvdgzqdEVubZ3cM5p88E to stake btc wallet 3FFXGj9YHAA8Lr5KCskH3eya8Zo7o2obJL and all i got transered was 0.00081466 worth of btc....and also they told me that they are not taking any fees... Read more
Cannot withdraw my funds
Complaint from ba@gmail.com on 17 August 2021 about Binance.
Their withdraw fund application has been 'down for maintenance' for weeks so I cannot withdraw my funds back to my Bank. Theynsaid they cannot give me a definitive time when this will be resolved. This is not acceptable Read more
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