Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 2, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 16 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May

Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Account restriction appeal

Complaint from ABY-SAAJ on 11 March 2021 about Binance.

My account has been restricted since 11 feb 2021 and i have received no explainations from binance at all to this moment. i have tried so many different ways to contact binance customer service but to no avail at all. the customer... Read more

Comments: 0
Rating:

Facial recognition

Complaint from Ccspabilityrhides@gmail.com on 10 March 2021 about Binance.

Unable to deposit as facial recognition and 2fa not working Read more

Comments: 0
Rating:

Scam

Complaint from Sepehraka on 09 March 2021 about Binance.

I made a deal on Facebook last week. I wanted to deposit money from PayPal. The seller told me to deposit atrium for him. I did the same. When the money went to the seller, he deleted all the messages... Read more

Comments: 0
Rating:

I was scammed on binance p2p trade

Complaint from keivan on 09 March 2021 about Binance.

I am on binance trading platform. They have a section named p2p trading. they claim that it is safe and monitored always against scams and so on. in p2p people exchange, buy and sell crypto from each other. all members... Read more

Comments: 0
Rating:

Missing Crypto

Complaint from smithneil on 07 March 2021 about Binance.

I had 14,396.589 Bzrx protocol in my wallet, now there is only0.001Bzrx where have they gone???? Also there is 0.3302 Cardano in my wallet which I have never bought how did it get there??? Read more

Comments: 0
Rating:

fruad

Complaint from josh borthwick on 06 March 2021 about Binance.

i deposited a fairly large some of money to my binance account that has been froze on processing for weeks binance have not released my funds or sent them back i have spoke to my bank and they can binance... Read more

Comments: 0
Rating:

Could not recieve BTC in my Wallet

Complaint from Joedee49 on 05 March 2021 about Binance.

Hi, A coin worth 1,500Usdt was credited to my www.bitcoinwallet.com through binance and i have not recieved it till date .. please i need this resolved as soon as possible.. Read more

Comments: 0
Rating:

Double Charged

Complaint from SheaWinter on 04 March 2021 about Binance.

Binance double charged my debit card and has refused to refund the money because the bank statements do not show the debit card number. It’s inconceivable there is such limited customer support to anonymous emails with no solution in... Read more

Comments: 0
Rating:

Etherium missing from spot wallet

Complaint from Umar azam on 28 February 2021 about Binance.

Dear sir. The day before I have purchased Etherium for about 52 usdt they were showing in my spot wallet 2 days before but from yesterday it is not showing in my wallet .There Eterium balance is nilled.please guide me... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?

Media uploaded by our community

Usd

p2p

P2P

P2p