Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 17, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 14 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

ID Verfication

Complaint from Suzcmmm3589 on 18 March 2021 about Binance.

Unable to get id verified. I've lost count of how many times I've tried. I've used both my phone and my laptop. I have used many different photos, taken inside, outside as I thought lighting wasn't right, hair up, hair... Read more

Comments: 0
Rating:

Fraud complain

Complaint from ID 85659195 on 17 March 2021 about Binance.

I have opened ticket - in Binance support Case ID 4502195. I have contacted few tome but they do not respond. I have been involved in Money Fraud ( Money Laundering). My my got criminals. Below you till see report from Action... Read more

Comments: 0
Rating:

Withdrawal Not Received

Complaint from jamesmchugh42@live.co.uk on 17 March 2021 about Binance.

On Thursday 11th March, I made a withdrawal of £1577.76 GBP to my designated bank account IBAN using faster transfer. Order ID: CJW687347544590704640 As to date, I have not received the funds. This is strange because I clicked faster transfer, so... Read more

Comments: 0
Rating:

Support non-responsive after unjust liquidation

Complaint from aac.binance@gmail.com on 17 March 2021 about Binance.

Binance disabled access to my open BTC short on USDⓈ-M Futures Liquidation Call 2021-02-23 01:57:15. Four times this matter has gone from chat to email and back again. Ticket 8609419 has not been addressed or resolved. I provided screenshots that... Read more

Comments: 0
Rating:

Lost amount

Complaint from Arslan on 15 March 2021 about Binance.

Yesterday i was having 203 usdt i kept it to trade it in alice today morning when alice got launched I tried to buy it but not able to because my usdt was not there I raised issue on binance... Read more

Comments: 0
Rating:

Margin Trading Lost

Complaint from Mr Muhsin Bulut on 15 March 2021 about Binance.

Dear Responsible, I have a huge lost on your Binance Margin. Since this lost is a very big form I will assign an attorney for this issue with all evidence that I belive will work on behalf of me. I am... Read more

Comments: 0
Rating:

Conversion between Cryptocurrencies

Complaint from ObJ on 14 March 2021 about Binance.

I made a conversion from ETH to BTC on 2021-03-05 09:29:16 it showed success. Today I can still see the History of the transaction but it says my available balance is 0.00 in my BTC wallet. Read more

Comments: 0
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Withdrawals made is missing

Complaint from HashAhmed on 13 March 2021 about Binance.

I made a withdrawl transfer from my Binance account to my Binance US account on 021521. Since then it has gone missing and i have sent multiple emails to the support team but no support or response at all.... Read more

Comments: 0
Rating:

cannot access my coins

Complaint from caktrk@aol.com on 12 March 2021 about Binance.

My account Binance Market seems to be locked and a cannot access my coins or transfer to Binance US I haved over $ 1400 in the account Read more

Comments: 0
Rating:

Deposit not booked into my Trading Account

Complaint from Holger H. on 11 March 2021 about Binance.

I transferred 100.- Euro on 17.02.21 via Banktransfer but didn´t show up in my account. Multiple times i tried to reach their support but also to no avail. They seem to ignore any support requests Read more

Comments: 0
Rating:

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