Complaint: Support non-responsive after unjust liquidation

on 17 March 2021 about Binance in category Crypto / DeFi / Blockchain

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My complaint:

Binance disabled access to my open BTC short on USDⓈ-M Futures Liquidation Call 2021-02-23 01:57:15. Four times this matter has gone from chat to email and back again. Ticket 8609419 has not been addressed or resolved.

I provided screenshots that show I could neither take profit while my trade was winning, and that my trade was no longer visible in the Futures chart, but only in the overview under Futures, where I could still not access it to prevent liquidation.

0 0 votes
Justified complaint?

Suggested solution:

Binance should refund my margin of ca. $800 and compensate me for my missed profit of ca. $2,000.

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