Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 7, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 15 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Withdrawal

Complaint from John Andrews on 19 April 2022 about Binance.

Unable to verify as the account holder with Binance as the company rejects the drivers licence and was unable to upload it despite being within the prescribed size file limits. Finally submitted a complaint only for it to be files... Read more

Comments: 0
Rating:

Scam Fraud Through Other App.

Complaint from jasmin.9394 on 18 April 2022 about Binance.

Hey Team, i have been added in one WhatsApp group for bitcoin contract trading on there website, for deposit and withdraw money the using binance as mediator, i have earned some how $3888 on there website after adding initial amount... Read more

Comments: 0
Rating:

False claim of failed deposits

Complaint from allakenowake@gmail.com on 08 April 2022 about Binance.

They sent an email saying I needed to cover a failed deposit. So I did, with the same amount of the original deposit. Then I see that BOTH deposts were withdrawn from my bank account, Nothing failed. Now they aren't... Read more

Comments: 0
Rating:

Stole or confiscated my assets

Complaint from doctormaram@gmail.com on 07 April 2022 about Binance.

I transferred crypto and cash from my former exchange to binance.i registered my residence in Lebanon and they accepted my transfer .I did a few trades and then suddenly without warning they froze my ability to withdraw my funds or... Read more

Comments: 0
Rating:

The scammer stolen my Bitcoin in Binnance

Complaint from Pham Bui on 06 April 2022 about Binance.

The scammer was transferred Bitcoin out of my wallet from Bitcoin. They are just wipe hand off. They not take responsibility and close my account. This is ridiculous. Read more

Comments: 0
Rating:

Account disabled

Complaint from Priyanka869 on 03 April 2022 about Binance.

Binance has disabled my account temporary it's 2 month i can't withdraw my own money Read more

Comments: 0
Rating:

Seized / Misplaced Funds

Complaint from Ajr263 on 30 March 2022 about Binance.

My name is Anthony and I've tried to fund my Binance US account with two separate wires - the first wire of $200.000 was sent out on 322 and is currently being held by Binance US without allocation to my... Read more

Comments: 0
Rating:

cannot withdraw money

Complaint from josephine talbot on 17 March 2022 about Binance.

i have been conned out of my life savings of £67100.00 and it is in binance.I have tried for at least 10 days to withdraw my money from binance but i cannot log into my account and they have not... Read more

Comments: 0
Rating:

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