Deposit refund
Complaint from 139506096 on 11 May 2021 about Binance.
I accidentally deposited gbp rather than buy a currency. I cannot find the help or chat function. The site is hard to navigate and even harder to get help. Read more
Binance complaints
Binance Complaint Sentiment: Neutral
Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 3, 2024
Binance complaint process
Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Binance?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Binance complaints chart
We have received 16 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.
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Binance complaint statistics
Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
1092 ratings
Binance customer service FAQ:
Why should I file a complaint about Binance on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about Binance?
You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.
What are the most common complaints about Binance?
According to our own complaints database, some common complaints about Binance include:
- Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
- Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
- False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses.
- Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general.
- Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.
Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Binance customer service directly?
After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.
How to contact the customer service of Binance?
Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+1-888-986-6849
Contact form:
You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Binance reviews: (1092)
Authentic experiences shared by our community for your benefit.
I can not get the app to send me a code through text.
Complaint from Kaine.154 on 11 May 2021 about Binance.
I have been trying for 5 hours maybe longer to withdraw fiat from my Binance account. When i go to do the 2fa it allows me to receive a code through email but when i press send code to sms,... Read more
Diasbled account
Complaint from jophieltugbokorowei@gmail.com on 11 May 2021 about Binance.
I recieved a transfer from another merchant successfull, but i can't do p2p trade with the fiat and send fiat out of my account Read more
Miscalculation of binance software in usd-m futures
Complaint from m.sabouri66 on 11 May 2021 about Binance.
Hi Here was my situation. I entered a long posiotion in Eosperpetual 10x isolated mode. My entry price was 10.78 and my margin was about 50 USDT. Then price came down and I added 50 USDT at price of 10.5. My... Read more
Withdrawal
Complaint from jemison.d@aol.com on 11 May 2021 about Binance.
I've been trying to withdraw funds from my account since late April 2021. I keep getting the same message. Withdrawals suspended due to risk management. I thought that I needed to make a deposit, so I did. Read more
Binance coins shares not delivered (not exact) to my walletportfolio.
Complaint from benjielanzarrote1@yahoo.com on 11 May 2021 about Binance.
I purchase Binanance coin at 400usd last April 5, 2021 at 1.056 BNB @ 371.21212121 usd at 9:23pm base on email ation. I wasn’t delivered to my wallet exact amount the amount that I purchased 1.056BNB, they just put... Read more
Google verification code does not work
Complaint from HD on 11 May 2021 about Binance.
I am not able to log in to my account. My email address and password are OK and works fine. But it looks like I need to type in the google verification code as well and that does not work... Read more
Futures lag couldn't exit
Complaint from BinanceGiveMeMyMoney back on 10 May 2021 about Binance.
I tried to exit my play on XTZ while it was at 7. With 30x lev and I saw BTC going down on the charts. I couldn't exit. As it said it was successful, and then I left the app.... Read more
ACH withdrawal
Complaint from beatbroker on 10 May 2021 about Binance.
I withdrew $2325 - it says successful though the money never made it to the deposit account. I submitted my first trouble ticket April 12th. as I write this it is May 10th - still no resolution or... Read more
my account have been block
Complaint from klah on 10 May 2021 about Binance.
DEAR Sir, my account has been blocked. how can I get help? Regards Samuel Wallace Read more
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