Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 4, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 16 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Stolen Bitcoin

Complaint from flynrocker85 on 29 June 2021 about Binance.

I was investing with a company called LumenCapitals.com for almost a year. Had deposited almost $20k and they worked up my portfolio to almost $100k when about two weekends ago they just vanished took their server offline and stole everything.Now... Read more

Comments: 0
Rating:

Access

Complaint from mjjengl@aol.com on 28 June 2021 about Binance.

I can’t get into my account. I don’t receive their emails even though I follow their instructions. When they send me authentication codes , it doesn’t let me submit them. Read more

Comments: 0
Rating:

Unable to withdraw my money

Complaint from Jasonoakley4 on 28 June 2021 about Binance.

So I made few deposits to purchase bitcoin and after doing so found out I had to wait 10 business days to withdraw my money. That made me angry but I had no choice. So 10 days pass and I... Read more

Comments: 0
Rating:

Withdrawal

Complaint from Mvpopescu89@gmail.com on 26 June 2021 about Binance.

Hello. I've made an withdrawal 2 days ago and I didnt receive the money untill now. Thank you. My adress is mvpopescu89@gmail.com Read more

Comments: 0
Rating:

Locked out of my account

Complaint from Anne40151 on 25 June 2021 about Binance.

I have been locked out of my account, they keep asking for me to verify this with my photo ID from my passport, as its a new passport theres a holagram over the whole page so when you taek a... Read more

Comments: 0
Rating:

Logged out of my account

Complaint from garvshukla00@gmail.com on 25 June 2021 about Binance.

I just checked my phone on the 24th of June and go to open the binance app just to see that I have been logged out and cannot log back in anymore. As though, my Google verification does not work... Read more

Comments: 0
Rating:

Stolen assetts

Complaint from Shtevie on 25 June 2021 about Binance.

So today when I went to check my assets the app made me log in again. So I did successfully and when I first did there was a notice on the app that my device was new and when I... Read more

Comments: 0
Rating:

Account withdraw suspended due to risk

Complaint from Hanketyler1 on 25 June 2021 about Binance.

They have frozen my assets because I made a deposit if 150 and my bank declined transfer. I remade deposit and they have frozen over 1200 in funds that I cant withdraw or sell Read more

Comments: 0
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Google authentication reset

Complaint from namit on 25 June 2021 about Binance.

Please help me to reset 2fa on my account linked with gmail:- gnamit021@gmail.com I have changed my phone and Google authenticator has been deleted and issue in opening my account Read more

Comments: 0
Rating:

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