Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 18, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 14 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May

Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Binance has locked me from withdrawing my own money

Complaint from memaryan2@gmail.com on 03 July 2021 about Binance.

Binance has locked me out from withdrawing the money I deposited, despite me having waited the 10 days they requested. A message says it’s locked for ‘risk management’, but there is no indication of what I’ve done wrong (nothing, I’m... Read more

Comments: 0
Rating:

Account opened fraudulently in my name and can't close

Complaint from Heather Sainsbury on 03 July 2021 about Binance.

I was recently scammed and my identity is being fraudulently used to purchase bitcoin. I cannot work out how to stop this from your website and need urgent help. My email address is heather4623@gmail.com. My phone number is 61 0409 035 573 Read more

Comments: 0
Rating:

Closed my account

Complaint from Jsikula69 on 02 July 2021 about Binance.

I can’t access my account because I’m a US citizen let me be able to take out my money Read more

Comments: 0
Rating:

Unable to withdraw my money.

Complaint from Lockgl on 02 July 2021 about Binance.

A few months ago I deposited £50 into the Binance app. I wanted to withdraw this today, but needed technical support because the app is very confusing. I was talked through it on the support chat, and it turns out... Read more

Comments: 0
Rating:

Deposits

Complaint from NS141 on 01 July 2021 about Binance.

I've been trying to make a deposit by all means suggested by staff to cover a position ie bank transfer card GBP EUR cannot do so at all. Apparently problem been for days, no notification from binance says it... Read more

Comments: 0
Rating:

Someone ref acc

Complaint from Lorenzo191180@icloud.com on 01 July 2021 about Binance.

Someone called me on 23rd june and opened a binance account with my details and transferred £9000 from my bank and can’t with drawl it pls call me Read more

Comments: 0
Rating:

Upgrade of my Binance account

Complaint from babamus26@gmail.com on 30 June 2021 about Binance.

Good day Sir. Am Musa Baba Gana from Nigeria. Please, I had problem with my Binance account. My phone was faulty, and a message came from binance asking if I want to upgrade my Binance account account from 100 BTC... Read more

Comments: 0
Rating:

My account has been emptied

Complaint from cengizhan on 30 June 2021 about Binance.

Other people logged into my account on 24.06.2021. Coins were converted to btc and sent to their own accounts. My account has been emptied The relevant ip address appears to belong to the Netherlands. Required documents are attached. Read more

Comments: 0
Rating:

Binance locked withdrawal due to risk management

Complaint from Jharvel on 29 June 2021 about Binance.

I have contacted Binance on 2 separate occasions about a month apart asking that my account be unlocked due to me being completely verified with them both by my bank and I have submitted photos of government documents and photo... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified reviews from real people

How does Complain.biz work?

Media uploaded by our community

Usd

p2p

P2P

P2p