Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 5, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 16 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

SPOT LOSS POINT MISSED

Complaint from Gianantonio Battaglia on 15 August 2021 about Binance.

I SETTED A STOP LOSS ON BNB TODAY MORNING (15.08.2021) THE STOP LOSS WAS AT 407 AND THE LIMIT SETTED TO 406.8. WHEN THE CURRENCY WENT DOWN IT TOTALLY DISREGARDED MY STOP LOSS SO I DID LOSE 300 USD.. Read more

Comments: 0
Rating:

Forgot password

Complaint from Asogwa on 15 August 2021 about Binance.

My name is Collins Odinaka with an email address collinsodinaka22@gmail.com. I forgot my password and I have tried so many times to reset it but unable to receive verification code. Please I humbly apply for password resetting code or... Read more

Comments: 0
Rating:

Enterprise Verification

Complaint from Sushant Nair on 15 August 2021 about Binance.

Hello Team, We submitted the documents for verification a while ago on the Binance portal and the Enterprise Verification page does not clarify whether our documents have been verified or not. It says The content you have filled will be overwritten after... Read more

Comments: 0
Rating:

Account is temporarily disabled

Complaint from denjohnsoncts@gmail.com on 15 August 2021 about Binance.

Hi my email which is attached with binance account is denjohnsoncts@gmail.com I have been facing an issue from last few days and I have been asking about the issue from binance and they are not even replying. I need to... Read more

Comments: 0
Rating:

USA user unable to access to move coins

Complaint from Srikanth8719@gmail on 14 August 2021 about Binance.

Hi Team, I am not able to access Binance since am accessing it from the USA. I finally find a wallet that can hold leftover assets in Binance after transferring to Binance.US. Please temporarily enable an account to transfer funds out of... Read more

Comments: 0
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Lost assets

Complaint from 7826443895 on 14 August 2021 about Binance.

Hey I sent my matic to Coinbase and used the wrong network so never arrived. Tried to retrieve but didn’t work with the correct details Read more

Comments: 0
Rating:

CS MATHURA

Complaint from Sdahar23 on 14 August 2021 about Binance.

I asked for help to withdraw in GBP and I’m not able to do this because it’s been suspended or under maintenance at 7:45 am Mathura replied and said give me a moment.Over an hour later I messaged again to... Read more

Comments: 0
Rating:

Cannot recovertransfer coins from Binance

Complaint from Palidar2 on 14 August 2021 about Binance.

I have several types of coins with Binance. I was not notified that after a certain date I could no longer buy or sell. I have been steered to Binance.US I only want to transfer the coins to Binance US from... Read more

Comments: 0
Rating:

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