Someone has logged into my Binance and withdrawn over 5000 of my earned Bitcoin. I got emails to say it had been withdrawn and it hasn’t come to my bank I don’t know what to do but I spent money... Read more
Binance complaints
Binance Complaint Sentiment: Neutral
Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 11, 2024
Binance complaint process
Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Binance?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Binance complaints chart
We have received 14 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.
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Binance complaint statistics
Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
1092 ratings
Binance customer service FAQ:
Why should I file a complaint about Binance on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about Binance?
You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.
What are the most common complaints about Binance?
According to our own complaints database, some common complaints about Binance include:
- Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
- Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
- False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses.
- Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general.
- Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.
Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Binance customer service directly?
After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.
How to contact the customer service of Binance?
Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+1-888-986-6849
Contact form:
You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Binance reviews: (1092)
Authentic experiences shared by our community for your benefit.
I need to log into my binance account
Complaint from Tomeemiles on 26 May 2021 about Binance.
Please I formatted my phone forgetting I had 2FA on. I really didn’t know the meaning until now anyways . And now I’m trying to log in but I can’t because it keep asking me for it. Read more
Refund not received yet
Complaint from zubairiqbal86@gmail.com on 26 May 2021 about Binance.
I made a payment on Friday 21.05.2021 from my visa card (lloyd bank uk) of £500 to buy usdt on binance buy with CreditDebit card section. At the end, message came out that your Quotation Expired , do you want... Read more
Unable to access my account
Complaint from Hamze on 26 May 2021 about Binance.
I have contacted Bianance support several times and they were unable to resolve my access to my account. Iam not able to access the account for past 6 days. There not giving a solution each time I get... Read more
Reimburse my money
Complaint from Robertha on 26 May 2021 about Binance.
I cannot trade and I cannot sell my doge coin I have been back and forth with customer services, now they have blocked me and won't receive my queries, all I want is my 15 GBP back. These people are... Read more
Reimburse my money
Complaint from Robertha on 26 May 2021 about Binance.
I cannot trade and I cannot sell my doge coin I have been back and forth with customer services, now they have blocked me and won't receive my queries, all I want is my 15 GBP back. These people are... Read more
About the payment I transferred
Complaint from Imranqayyum157@gmail.com on 26 May 2021 about Binance.
Hi I have transferred a payment of 1000 pound from my account to binance account on 18th May 2021 and it still showing that this payment is partial deposit when I check transaction history. I have also made an appeal... Read more
No response from Binance US support
Complaint from Avahid on 25 May 2021 about Binance.
I submitted a ticket because I sent XLM without a memo to another Binance account and that account never received the funds. I submitted a ticket a week ago but no reply what so ever. Binance support is the only... Read more
Binance glitch prevented withdrawals
Complaint from Ben_Leach on 25 May 2021 about Binance.
I changed my email address on the Binance platform and this caused a glitch on my account, whereby I was unable to withdraw any of my funds nor Crypto. Binance took 6 days to resolve the issue and they are... Read more
Incorrectly unfairly liquidated out of position
Complaint from Paddy59 on 25 May 2021 about Binance.
On 22nd -23rd April I was liquidated out of a very significant amount of assets. Namely Theta $7,820 BNB $6257 XRP $5,360 ADA $5,316DOT $4,898 BCH $3735 VET $1,826 BTT $1608. According to their own policies on margin trading, quote... Read more
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