Binance Complaint Sentiment: Neutral

Our sentiment meter has detected that Binance complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Binance, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 5, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 16 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Not received my USDT or my money

Complaint from Prem Prakash Gupta on 15 October 2021 about Binance.

On 6 th Oct in evening from India ,I purchased 10.28 USDT for Rs 800- Payment was transferred before time. I got a message that you have not made payment in time and therefore your order is cancelled. Read more

Comments: 0
Rating:

Transfer USDT Smartchain did not credited to my Luno account.

Complaint from daniel2leong on 12 October 2021 about Binance.

Hi, I have made 2 transactions from Trust Wallet into my Luno account. bscscan.com/tx0xa92744996534af1501b96fd400e6c2c09d4421431a59271290a5af8d2b183d96 bscscan.com/tx0x2ce5906ce0fc3c648d42a94ff12f6654ba280441764edb988c72c8296c06094b However, until now I still haven't received it and have not reflected in my Luno Account yet. Please help. Thanks Read more

Comments: 0
Rating:

Withdrawl locked

Complaint from sah0037 on 07 October 2021 about Binance.

My withdrawl is locked and their CS is just making fun of my problrm Read more

Comments: 0
Rating:

Unrightfully blocking of my binance acount

Complaint from Angry Client on 06 October 2021 about Binance.

Binance is unrightfully blocking my account. First they had blocked my account due to verification, then after my verification it was unblocked for about a week and i didnt even move, trade, or transfer 1 single crypto. So after one week I wanted... Read more

Comments: 0
Rating:

withdrawal suspended

Complaint from irshad on 06 October 2021 about Binance.

Hi No reason but i can’t withdrawal please re solve my problem my username id-178272281 Read more

Comments: 0
Rating:

Missing transaction

Complaint from Dinkar Sah on 04 October 2021 about Binance.

I have transferred SHIB coin from binance to Coinbase worth 11m token of Shib coin (please see attached the image for more details) but this has never been received to coinbase wallet. I have contacted coinbase and their response is we... Read more

Comments: 0
Rating:

Send money

Complaint from michelle48@mail.com on 01 October 2021 about Binance.

I only opened the account to send money to a internet company I was buying something from as he only accepts. Bitcoin I managed to send $325 AUD to my. Binance account buy have no idea how to send it... Read more

Comments: 0
Rating:

Buyer unpaid

Complaint from Righteous on 29 September 2021 about Binance.

I made a payment of 144 Usdt but the buyer hasn’t made the payment yet into my wallet Read more

Comments: 0
Rating:

Faked Chainlinks (Links) Recovery

Complaint from Exander on 28 September 2021 about Binance.

On 10 Jun 2021, I fell victim to a multi-layer scam involving me sending 2 Ethereum (A$7,000) to swap for 282 faked Links on the Bounce Finance platform. I discovered these Links were faked after I sent to Binance Exchange... Read more

Comments: 1
Rating:

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