Binance Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Binance over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 25, 2024

Binance complaint process

Do you have a dispute or had a bad customer experience with Binance? Submit your Binance complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Binance.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Binance complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Binance?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Binance complaints chart

We have received 17 complaints about Binance over the last 12 months. The graph below shows a monthly breakdown.

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Binance complaint statistics

Curious about Binance's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

1092
Total complaints
1084
Open Complaints
0
Complaints pending
8
Complaints resolved
1.1
/10 1092 ratings

Binance customer service FAQ:

Why should I file a complaint about Binance on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Binance. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Binance accountable for any issues or problems you may have encountered.

 What kind of complaints can I file on Complain.biz about Binance?

You can file any kind of complaint related to Binance, such as issues with deposits or withdrawals, incorrect account balances, locked accounts, security concerns, poor customer service, and any other problems you may have experienced.

What are the most common complaints about Binance?

According to our own complaints database, some common complaints about Binance include:

  • Deposit and withdrawal problems: Some customers report delays or issues with depositing or withdrawing funds from their accounts.
  • Account access issues: Some customers report their accounts being locked or suspended without any explanation or recourse.
  • False liquidation, sometimes users may experience delayed or unfair liquidation of their assets or liquidation of the wrong assets, resulting in significant losses. 
  • Security concerns: Some customers report concerns about the security of their accounts or the Binance platform in general. 
  • Incorrect account balances: Some customers report discrepancies between their actual account balances and what is displayed on the Binance platform.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Binance?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Binance customer service directly?

After you have submitted your complaint through our platform, it's always helpful to notify Binance directly as well. You can contact Binance customer service by visiting their help section or via @BinanceHelpDesk on Twitter.

How to contact the customer service of Binance?

Below, you will find the contact information for the complaint department of Binance. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-888-986-6849
Contact form:

You can contact the customer service of Binance by calling +1-888-986-6849. If you want to reach out to Binance through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Binance reviews: (1092)

Authentic experiences shared by our community for your benefit.

Refunding

Complaint from Aamir Hameed on 27 September 2021 about Binance.

I have invested 50 BUSD in cover protocol on 2021-09-24. Cover protocol is suspended. When will you refund my 50 BUSDs Read more

Comments: 0
Rating:

Unauthorized withdrawal form my account

Complaint from marnya.sandland47@gmail.com on 27 September 2021 about Binance.

I sent a request to Binance two days after opening the account to cancel immediately at his time only agreeing to 300 dollars I received a call from the account, manager. Peter Andino claiming he was from... Read more

Comments: 0
Rating:

After payment no releasing of USTD

Complaint from Zubair on 25 September 2021 about Binance.

Sir,i have paid 10000rs to Ahtrader but the order has cancelled and he said to me that give me order again then i would give you a USTD of 10k. After leaving from a chat I was trying to make... Read more

Comments: 0
Rating:

Unsuccessful registration

Complaint from musandaga19@gmail.com on 24 September 2021 about Binance.

I have been trying to register with binanace for almost getting to one month but they keep telling me that i should upload a clear picture and which The picture is very clear Read more

Comments: 0
Rating:

not getting 4th binance anivarsary reawrd

Complaint from shreyash solaskar on 24 September 2021 about Binance.

i recently complaint binance about that not getting reward of 4 th binance anivarsary , they first said to me your account is ileagal and then they said give your username and password and then they said you account is... Read more

Comments: 0
Rating:

Complian against malik saqib

Complaint from 03491000266 on 21 September 2021 about Binance.

With due respect it stated that i have transferred Rs.1000 on 14 September 2021 to the seller name is malik saqib order number 20271107367358959616 and the order was cancelled but the amount has transferred to his account. Now he is... Read more

Comments: 1
Rating:

No liquidation warning multiple times

Complaint from OmerJaf on 19 September 2021 about Binance.

It has happened twice now costing me hundreds of dollars being liquidated. I received the message to add more money in my futures account 3 hours after my positions were closed due to liquidation. I was promised on time notifications... Read more

Comments: 0
Rating:

They won’t release my funds so I can withdraw or transfer

Complaint from Lancepierce1984@gmail.com on 18 September 2021 about Binance.

So I’d been using Binance for a few weeks and was going well I’d made a few withdrawals and transfers to other wallets and I’d purchased 1000AUD of usdt from a p2p seller and during buying the usdt the seller... Read more

Comments: 0
Rating:

They won’t release my funds so I can withdraw or transfer

Complaint from Lancepierce1984@gmail.com on 18 September 2021 about Binance.

So I’d been using Binance for a few weeks and was going well I’d made a few withdrawals and transfers to other wallets and I’d purchased 1000AUD of usdt from a p2p seller and during buying the usdt the seller... Read more

Comments: 0
Rating:

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