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Cash App complaints
Cash App Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Cash App over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Cash App complaint process
Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Cash App.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Cash App complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Cash App?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Cash App complaints chart
We have received 41 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.
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Cash App complaint statistics
Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
2137
Total complaints
2134
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
2137 ratings
Cash App reviews: (2137)
Authentic experiences shared by our community for your benefit.
REFUSES TO RETURN THE CASH
Complaint from ADAOMA on 16 July 2021 about Cash App.
Money, from a customer, was sent, mistakingly to a closed account. After providing CashApp factual info to Help search their system, find a return or credit cash to Correct account, CA now says they will not return the cash for security reasons!... Read more
Disputes and Scams
Complaint from Amirra16 on 15 July 2021 about Cash App.
Cashapp should be held legally responsible for not helping their customers when it comes to fraud issues and refunds. They will NOT return your money they will make you wait out an dispute for months just for them to tell... Read more
Cash App has my $799 during a pandemic and does NOTHING to resolve the problem.
Complaint from Christine Javied on 14 July 2021 about Cash App.
I asked my bank to send $799 to my Cash App account and they did. I never received the money in my Cash App account. I asked my bank to put $799 in the Cash App of my friend. The... Read more
Cash app denied me access to my funds in my old account
Complaint from LaceyBee on 13 July 2021 about Cash App.
I recently was incarcerated and lost all my login information to my cash app account which has my stimulus payments in it. I contacted cash app support and went through a vigorous 3 day verification process. Only for... Read more
Stole money
Complaint from Dajeleaonshel98 on 12 July 2021 about Cash App.
Ok someone stole over 1,225 off my cash app account so the bank spoke to cash app they cover the chargers now on July 9 they took 75 dollars from my account an my cash app account is nigtive 1,225... Read more
Fraudulent
Complaint from CEStewart on 09 July 2021 about Cash App.
Cash app offers a $15 bonus every time you refer a friend and they download the app and use it. Twice now they've screwed me out of my bonus. They owe me $30 Read more
Money vanished
Complaint from GhostlyManners on 08 July 2021 about Cash App.
Im just trying to figure out where did my money go on cash app i thought it was 400 old dollars but i see that autopay got some of my money lol; them bills a get you fast before u... Read more
Cash App Scam
Complaint from Sharonmanning on 08 July 2021 about Cash App.
On July 1st I had $124 on my cash app. I transferred an additional $200 onto there to pay my car note. It kept declining. When I checked. It said $324 sent to Jemarr Smith. I don't know a Jemarr... Read more
Services not rendered
Complaint from Encouraging Heart on 02 July 2021 about Cash App.
I cash app a deposit in Jan 2021 for photography for a wedding in July 2021. The guy will not respond to my request nor my coordinators request. I have the receipt made on cash app, I... Read more
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