Cash App complaint: Scammed, Extorted Harrassed For Money [I Want My Moey Back]

I had bought some good and services from someone I had formally done business with in the past numerous times. His name is Tevin Williams. The transactions were made towards the end of December 2022 and January 2023. The goods and services were never received and Mr Williams told me he was going to refund me. But ultimately never did. Mr. Williams even tried to extort me via phone calls and text messages multiple times. Even harass me. He harassed from late December 2022 to the end of January 2023. Since the transactions were made through Cash App I called them first and ask them for help. Cash App ultimately refused to help me. So I went ahead and called my bank Capital One and initiated a chargeback through them for $845.

There were 3 disputes in total: One was for $425 The second one was for $255 The third one was for $185 The first dispute was denied, the second one I won a partial credit for two ten dollar transactions but denied the rest of my money and the third dispute which was for $185 I wounded up winning. No issue. Which I find interesting since I am reporting the same exact problem for all three disputes against the same person.

When I called Capital One and asked for a supervisor for an explanation.. the supervisor told me to call Cash App and try to sort it out with them to get my money back. When I called CA they ultimately told me since my account was closed since I violated their terms of conditions. They never told me why my account was closed. Ultimately they refused to help me. So I called my bank again and spoke to a different supervisor and explained to her my situation. She opened up a new dispute for $660 which was on Friday April 7th. I received an email on the following Tuesday about my claim and once again it was denied. Even though I provided more than enough documentation to support my case.

I provided more than enough proof that I was scammed and extorted for money. I have learned that Mr Williams is currently on probation for burglary and giving false information to a pawnbroker. I have had multiple conversations with Mr. Williams via text and phone calls to try to get this matter resolved. On Sunday, Jan. 2nd.. he claimed he sent my money via Western Union but provided me with a fake tracking number. I knew it was fake because I verified it with Western Unions Customer Support via Western Union. When I called him out for lying and giving me a fake tracking number and to send me my money and to stop playing games. He told me he was gonna call Western Union and get the correct tracking number.

After waiting two days I contacted via text asking him why it was taking him so long to get the tracking number. He claims he had to walk to Walmart and that western union only does small amounts. I called him out on the lie because I have sent and received money through Western Union in the past. This time I told him to do it online since he was having trouble sending the money. He ultimately told me No, Not sending you a f thing and that was the last I heard from him. He even has gone as far as calling me and saying that he’s about to go to jail but if he gave the cops money they would let him go. And asked me to send him over the money so that he could give it to the cops. When I called him out on that lie he said Well you’re not getting your money and hung up.

Multiple times I’d ask him if he’d sent my money. He would then make up these crazy stories and tell me things like You need to send my x amount of money before I send you any of your money back. He has attempted multiple times to extort me for my money. He even told me that I needed to pay him $40 for his phone bill and $15 to his friend for gas money then he would send me my money back. He owes me $845 in total. When he has made these attempts I’ve told him no. I had gone to the police the first week of January 2023 and talked to them about this situation in full detail to see if they can help me. The Deputy I spoke to about this situation told me Yes that is extortion but the police said they couldn’t do anything unless he has scammed multiple people. I found out he recently went to jail Feb. 2nd or Feb. 3rd and was released towards the end of February.

I am not exactly sure why he was in Jail though. I found out he was in jail by looking at his public record one day. I provided proof of text messages between me and Mr. Williams of extortion in addition to proof of him no longer wanting to make things right by refunding me. There were multiple attempts of Mr. Williams trying to extort me for money via phone calls as well. But sadly, I cannot provide audio proof of that due to the laws in Florida stating that it is illegal to record a phone conversation without the person knowing. Which is why I provided the text messages.

As I mentioned before.. three disputes were filed against Mr. Williams. One was for $425 and the other was for $255. The first dispute was denied outright and the second dispute, I received a partial credit for two ten dollar transactions but was denied the rest of my money. There was a third dispute for $185 that was filed but I won that. Cash App decided to finally give me $205 back but denied me the rest of the money that was owed which is in total $660. It is not right for Cash App to pick and choose how much money you can send to me and how much you can keep. I was clearly scammed, extorted and harassed by somebody who I thought I could trust since I did business with him before with no issues. All I want is my $660 back. I tried to talk to Mr. Williams and he does not want to refund me my money. He is now avoiding me. Which is why I had to file a dispute with the bank after Cash App refused to help me with this situation.

Last week I spoke to a Manager from Cash App, Casey. Casey asked me to provide some documentation from the bank along with some other documentation about my case so that Cash App can investigate. Yesterday morning I sent over everything that was requested via email. I even included text messages between me and the person who scammed me and some other documents. Later on that day I received a email back from Casey stating the following:

I hear your frustrations, and they are certainly justified; however, I do not have a different outcome to share.

While I’d be happy to help with another issue, I’m unable to provide further information for this particular case.

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I provided more than even documentation to prove I was clearly scammed for money, extorted and harassed. Cash App still refuses to help investigate and refund me my money. Even though I was told by Casey a manager of Cash App that my disputes were going to be investigated.

Please investigate this thoroughly and return my funds to me. I just want my money back. I will provide the same documents I sent to Casey from Cash App if requested. I have documentation that the screenshot I attached to this complaint.