Complaint: $632.00 payment has been in limbo since March 6, 2021

on 24 April 2021 about Cash App in category Payment Providers

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My complaint:

Payment for services rendered was sent to Mr. Nicholas ***  but the payment was never delivered. Mr. ** and I were told they sent it to the wrong bank account.

I went ahead and paid Mr. *** in a separate transaction, and requested a refund from ‘Cash App’. They denied it. Alternatively, I told them to make my original payment to Mr. *** correct bank account and he would reimburse me. Now after multiple messages both written and verbally they still have not paid Mr. *** or refunded me. And two weeks ago they told Mr. **** they found out their error and would credit his account within a few days…never happened. I even sent a registered letter to Mr. B*** – Executive VP and GM
on 315 (see USPS Delivery pic) and still have not received a response.

0 0 votes
Justified complaint?

Suggested solution:

They should either pay Mr. N** the $632 (and he will refund me) or preferably make the refund to my account as originally requested.

Should have been a simple transaction...it has been a customer service nightmare. I can\'t believe they run their business in such an unethical way.

Please help. Thanks

$632.00 payment has been in limbo since March 6, 2021
$632.00 payment has been in limbo since March 6, 2021
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