My complaint:
Payment for services rendered was sent to Mr. Nicholas *** but the payment was never delivered. Mr. ** and I were told they sent it to the wrong bank account.
I went ahead and paid Mr. *** in a separate transaction, and requested a refund from ‘Cash App’. They denied it. Alternatively, I told them to make my original payment to Mr. *** correct bank account and he would reimburse me. Now after multiple messages both written and verbally they still have not paid Mr. *** or refunded me. And two weeks ago they told Mr. **** they found out their error and would credit his account within a few days…never happened. I even sent a registered letter to Mr. B*** – Executive VP and GM
on 315 (see USPS Delivery pic) and still have not received a response.
Suggested solution:
They should either pay Mr. N** the $632 (and he will refund me) or preferably make the refund to my account as originally requested.
Should have been a simple transaction...it has been a customer service nightmare. I can\'t believe they run their business in such an unethical way.
Please help. Thanks
