Complaint: Closed Account

on 05 February 2021 about Cash App in category Payment Providers

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Complaint resolved
Complaint closed

My complaint:

My account was closed without my knowledge, I was trying to add my debit card to my cash app account and the message stated the card was not acceptable. I contacted cash app support and in the response from cash app stating my account was closed due to violations, I was not aware of any violations, I was not contacted by cash app stating that I violated any rules, so how can I fix a problem I was not aware of.

0 0 votes
Justified complaint?

Suggested solution:

I would like cash app to investigate what happened, see if anyone got into my cash app account without my knowledge.

Closed Account
Closed Account

Comment by poster of the complaint Ruthetta

8 months ago - After spending 3 hours with cash app customer service, I was advised to purchase a 300 dollar card from my local grocery store, scratch it off and send them the information all because someone hacked my account!

Comment by poster of the complaint Ruthetta

8 months ago - After spending three hours with customer service there was still no results, however because someone hack my account I’m paying for the results.

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