Skip to content
File a complaint
File a complaint

Cash App complaints

Cash App complaint: Unclaimed funds

Open 196 views Payment Providers
File your Cash App complaint How does Complain.biz work?

Filed 2 Mar 2023 by Joanna

On November 9, 2022, I wanted to surprise an old friend who has fallen on hard times with a $100 gift for his birthday. The payment went through immediately and I didn’t give it another thought until I ran into him last week. I asked about the payment and showed him the transaction but he then proceeded to tell me that he is now living in a nursing home and has no access to any financial accounts. He contacted CashApp for help in getting the funds and they basically told him he was out of luck and so was I! I reached out to their support and they stated he would need to initiate the contact with them (which he did unsuccessfully) to resolve. He has no access to internet and a phone with limited capability to access internet. I would like to get the funds back so I can give him a cash payment. Can you help me please.

Cash App complaint: Unclaimed funds
Photo Joanna uploaded with this complaint

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

1 comment

  1. Katrina

    Gave elderly mother cash app card so she wouldn’t need to go to Western Union. Sent $50 to test card when it arrived. If refunded the money each time. Said there was a block. We just got this card. No block. We had mom call to see what the problem. They told her to have me call. When I called they told me to have her call. Got hung up on twice. Never even used the card and look at the hassle already. Been trying to get help all day. Nothing. No help at all. Don’t need the card if you can’t load it. Defeats the purpose of the purchase. Customer service here is terrible. They will just hang up on you. Terrible when dealing with your money. Will try again tomorrow. I do not recommend this card at all. We haven’t used it yet and look at the struggles already. The hanging up is a problem for me. If you have my money you need to talk to me. If no resolution tomorrow, will just cut the card up. Never deal with cash app again.

    Reply

More Cash App complaints

View all 2,147

Wronged by Cash App too?
Make it sting!

Launch complaint