Complaint: SCAM

on 19 April 2021 about Cash App in category Payment Providers

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My complaint:

On March 15, 2021, a random user with the name Steven Bendall and the Cash tag $bendej0 sent me $1,000 via cashapp. I did not know the person and had never exchanged money with the user before. I did not deposit the funds or do anything. After about 8 minutes, the user requested that i send the funds back. The note attached to the request read ‘Sent to the wrong person, please return funds’. I didn’t think anything of it, so I hit the ‘refund’ button and returned the funds. The user heart reacted the refund, acknowledging that he received it. Well about two weeks later, on April 1, I get a notification via Cashapp that the user has filed a dispute with their bank and Cashapp withdrew $1000 from my account to pay him. This was a scam, and I have been victimized and now Cashappp took $1000 from me and is refusing to return it. I provided them with screenshots and proof, but they still will not do anything. I have also filed a dispute with my bank, but after a thorough investigation, they are unable to do anything as it is a merchant issue.

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Justified complaint?

Suggested solution:

They should return my funds! They were not authorized to take money from my account, especially since the user had already requested the refund and even acknowledged that I returned the funds! There was no reason for him to file a dispute with his bank. IT IS CLEAR THIS WAS A SCAMFRAUDULENT ACTIVITY.

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