Cash App complaint: My phone was hacked

I filed for a loan on September 23, 2023 what I thought was a loan but it was a scam. They got access to all my phone information because they had me to download two apps that copied my phone and my phone information at that time they took $1000 out of my cash app linked bank and sent it to themselves so I contacted Cash App because my bank notified me as a fraudulent and shut my countdown immediately at my primary bank at that time Cash App told me they would investigate it 12 hours later.

They told me a I authorized it, and they refuse to do anything they are not responsible for anything. They basically told me they don’t insure our money. They basically just kept repeating when I talk to someone the email that she that I had got the same thing she wouldn’t let me get a word in edgewise. She wasn’t helpful. She didn’t try to send me to someone who could help me maybe file a dispute about the dispute but I got no help.

They are very very unprofessional and there they let the IA do everything they refused to be hands-on this is not a good company it’s fast yes if if you’re doing stuff for Legal, it’s really good, but you know if you have a family live on disability like me and just lost all of your monthly income because of a scam it’s not good thank about it.