My complaint:
I had my phone stolen back in February and had to get a new phone. I assumed that when I switched phones the old phone would lose access to my iCloud like it normally does. Well I found out that whoever stole my phone still had access to all of my info and was texting people from my iCloud about a month ago. During this time I lost $936.44 through cash app because they were ordering large amounts of food from Doordash. I file a dispute with cash and for almost two months did not hear anything back after sending a response email to the support person who initiated the claim. I sent several emails requesting information on the claim and all I got was radio silence. On June 3rd I finally hear something back from cash support and they inform me that the dispute went in my favor and that a credit of $936.44 had been added to my account balance. Well because I had lost so much money through cash app during this time, and I was not getting any response from cash app support I just closed my account and opened a new one so I no longer had access to my old account. I informed them of this and had to once again repeatedly email them to get a response. When I finally get a response, I get three different people telling me three different things one saying they can help, another one asking for more info and someone else saying I need to make a new account and then one last person telling me that due to security reason they cannot grant me access to my old account or the funds I’m owed and cannot tell me why. I do not understand how they added money to a closed account and now are refusing to help me or tell me why. It was upsetting when I lost the money and cash app is just making the situation worse. Most banks send a check to the address on file if the account is closed. I am so tired of cash app support screwing up and saying oh well. Something needs to be done.
Suggested solution:
Giving me the money that is owed to me.
