Cash App complaint: CashApp Refusing to Transfer Stock Shares

On May 5, 2021, I initiated a Transfer of Assets from my CasApp account to my Fidelity account. The transfer consisted of 520 shares of AMC stock. As of May 10, 2021, Fidelity had submitted my transfer request to CashApp, and my Fidelity account showed a completion date of June 8, 2021. I found this odd as both websites stated that transfers generally take 3-5 business days. I contacted Fidelity twice via email chat in the span between 510-68 to check on the status. Both times I was assured that everything was fine with my transfer and they were just waiting on CashApp to respond. The shares were not transferred as of 68, so I called Fidelity to check. Again, I was reassured that everything with my transfer was fine on their end, they were simply waiting on CashApp, who had yet to respond to the request by this time.

I have attempted to contact CashApp several times during this time span as well. I sent emails on 521, 62, 68 and 69. To date, I have received one response on 64, and it was a generic copypaste email that did not address my concerns directly. I contacted chat support through the app on 68, but was told that my question would have to be answered via email. I also received a generic email as a response, stating they’d be in touch with me in the future. I have tried calling their customer service phone number numerous times, but it rings once and then goes to dead air.

My sharesmoney have been tied up for a month now. I’m unable to buyselltrade with my CashApp as it could cause the transfer to fail, and possibly create additional problems. This is now causing me financial hardship as I cannot touch my own money and would like to sell off some of my shares to take a profit.