Complaint: Release of Funds

on 13 April 2021 about Cash App in category Payment Providers

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My complaint:

I purchased a small amount of Bitcoin under $400 using my bank debit card. I submitted my State Issued ID as requested and received a notice that it could take up to 72 hrs for the verification process to be completed. Its now been going on120 hrs and not one word from them I filed a customer support ticket on the mobile app platform and still no word.
I have submitted my the same government issued ID to other financial
institutions and its verified in minutes not days. So they have been holding my money for and extra 48 hrs and running with no explanation.

0 0 votes
Justified complaint?

Suggested solution:

I would like my funds release with the current increase that is reflected in the market for Bitcoin (BTC) since my initial purchase on Thursday April 8th 2021

Release of Funds
Release of Funds
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