Processing error
Complaint from Patriciab on 01 May 2021 about Uber Eats.
I get all the way to place order and it has processing error. I have uber eats credit and a credit card on file.. Read more
Uber Eats complaints
Uber Eats Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Uber Eats over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 2, 2024
Uber Eats complaint process
Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Uber Eats?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Uber Eats complaints chart
We have received 97 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.
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Uber Eats complaint statistics
Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
732
Total complaints
729
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
732 ratings
How to contact the customer service of Uber Eats?
Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
800-253-9377
Webcare email:
merchants@uber.com
Contact form:
You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Uber Eats reviews: (732)
Authentic experiences shared by our community for your benefit.
Missing order and all cold
Complaint from RichardM on 01 May 2021 about Uber Eats.
We ordered a mc donalds tonight half the order was missing and it was cold Read more
Order never arrived
Complaint from JNMLONDON on 30 April 2021 about Uber Eats.
My order placed with Über Eats never arrived. The delivery person phoned at 9.11pm. He could not speak English. I told him I was standing outside my door at 2 Steers Way. He was not there. I went into Uber... Read more
Refusing to refund missing item
Complaint from Geo p on 30 April 2021 about Uber Eats.
My order didn’t contain an item I ordered and payed for. I let them know and they are refusing to refund me I do not have photo evidence as there was nothing to take a photo of!! Read more
False advertising
Complaint from Tmajorus on 29 April 2021 about Uber Eats.
I have on numerous occasions but most recently today received a notification on my app stating I should open the app to receive 50% off on my next order..needless to say I didn’t bother to prepare dinner for my family... Read more
Charged for canceled order
Complaint from Susan Akers on 28 April 2021 about Uber Eats.
I canceled an order 4 minutes after placing the order because a menu item was not available. Uber charged me for the order maxing out a gift card I had THEN charged my business AEx for the overage on the... Read more
Promo code not applied
Complaint from hayleyevs on 26 April 2021 about Uber Eats.
I placed an order via the Uber Eats app on 18th April 2020, at the time of the order there was a valid promo code in use on my account which had been applied to the order - BRINGITTASTY -... Read more
My email address was falsely used
Complaint from No Thanks on 23 April 2021 about Uber Eats.
A person from another state that I never met set up their account with MY email address. I tried to reach out to UBER to DELETE the account, but after several emails to them of me complaining,, and explaining I... Read more
Being charged for cancelling an order that was never started
Complaint from sean504burke on 22 April 2021 about Uber Eats.
The deliver time estimate was WAY off. Was no where close to being picked up and I called Dunkin, they said they don't even begin making the order until the driver is inside the store so the product is... Read more
MULTIPLE FAILED ORDERS
Complaint from STLNATN412 on 21 April 2021 about Uber Eats.
I have been trying to get lunch for 4 hours. Went to my Uber Eats app, Found Strongs pizza, placed an order. 15 minutes later Uber cancelled my order. I placed a second order and it took 35... Read more
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