Uber Eats complaint: Hald the order not received, awful rider

Complaint from Pavel reported on 21 September 2023 about Uber Eats

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My complaint:

This is a copy and paste as I’ve tried contacting support around 7 times now with no luck I ordered cheeseburger, mccrispy meal, 3 chicken selects and some dipsI think this is a problem with the driver not the restaurant, he went to the wrong location first too and literally waited there for 10 minutes trying to make me come to him, I have arthritis flare up and had to go up a stupid bridge to meet him, this has further damaged my knee and now not only am I missing my food but I’m also in pain..Not to add that when I did cross the bridge as soon as I got to the car he drove away and appeared 20 minutes later at the spot he was meant to be in with half melted milkshake and nothing else. I don’t understand how a company this size is so awful at customer support, last time I’ve ordered

Suggested solution:

Please reimburse me for the food I haven't received, I'd rather have credit as I've used a 10 pound voucher which I'm not getting back otherwise, if there's anything they can do for the damage caused to my knee it would be great too..

Uber Eats complaint Hald the order not received, awful rider
Uber Eats complaint Hald the order not received, awful rider
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