Complaint: Being charged for cancelling an order that was never started

on 22 April 2021 about Uber Eats in category Fast Food / Delivery / Takeaway

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My complaint:

The deliver time estimate was WAY off. Was no where close to being picked up and I called Dunkin, they said they don’t even begin making the order until the driver is inside the store so the product is fresh. I cancelled because it was taking so long to be delivered and was charged a cancellation fee. I would like it back

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Justified complaint?

Suggested solution:

Give me a full refund please.

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