Uber Eats complaint: Cold food 2 hours late

Just too clarify this was my yesterdays order just trying to order some from Uber eats

So firstly I order The Mexican food place , 20 mins go by , for the restaurant to ring me and tell me their closing soon , so had to get a refund , so 20 quid down with no food ..
So I order McDonald’s around 11pm , it tells me it’ll be ready for 11.40 , delivery picks it up then puts it down then delivery driver changes like twice nearly 3 times ! I’ve got screenshots of my messages with the Uber eats delivery driver , that this restaurant is under staffed and run by idiots , and my order got thrown to back of the line freezing cold not even put under heat lamp ! When my food finally arrives at 12.45 absolutely freezing and the drinks all melted no ice in them just warm milkshake , and I just asked for a refund and it’s not possible !! Are you joking right now !!! I’ll be taking this too court this is like the 10th this has happened in like 3 months !! I expect a refund !!! You gave me cold food , which I couldnt reheat cuz it’s chicken !!! 40 quid down and no fucking food ! Uber eats sort it out !!