My complaint:
Dear Sir Madam,
I am writing to you to raise an issue about: Uber Eats
The issue that I have experienced was: Ordered:
2 pc chicken, 2 wings, chips and Pepsi.
We did not receive wings. Chips stale and curry all over
Meat jalfrezi ordered but was given chicken, which have of the curry gravy was in the bag.
Prawn curry, gravy all in the bag.
Burger meal, chips stale and curry on it. My son got stomach problem straight away.
7 up ordered didn’t receive it.
All a shambles. Ordered food at 11.12 to be delivered for 13.45 to 14.15, receive it at 14.22 in a very very bad condition.
It occurred on: 2022-04-01
This meant that Very frustrated and I suffer from anxiety and depression. Having to chase them up and writing to them for full refund its giving me unnecessary stress. Extra work because curry was all over the place.
A full refund and compensate for having to contact them over and over again even after sending them proof of the disastrous for delivered.
I look forward to your response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
Fouzia Begum
Mr Shoaib,
Your telling me that if you recieved your food in this state you will never want a refund.
What is this nonsense about looking into my account and come to a decision. Every time I order food is another a new a fresh beginning. There’s going to be fault with the standard and quality and quantity and missing items, my order had all the faults you can get.
I’ve sent you the timing of screenshot were taken.
The order was complete at 14.22, which shows on your order complete, if you look carefully i took the pictures at 14.23 and other at 14.30 after dishing and cleaning curry spilt every where. Bear in mind I have anxiety and depression. You people are still giving me grief.
What would you do if lets say you ordered clothes from online some times good and sometimes bad so you return it. Then one day you order Armani clothes for a special event, you order couple of days before so you get it on time.
BUT
Your order comes 2 days after your event.
Packet half torn clothes sticking out and dirty
Your matching tie is missing
You get fruit salad clothing looks like nothing you ordered.
Top it up you Armani suit has a hole in the middle where its visible.
What would you do? Refund? Compensation? Angry?
Then your told
We are sorry to hear about such a dissatisfying encounter with XYZ and for this back and forth on this matter. We can completely understand your frustration on this occasion.
We’ve thoroughly reviewed your account and considered many factors when coming to this decision. Unfortunately, we are not in a position to offer you a refund or adjustment for this order.
So, your left with your fruit salad, unwanted, dirty damaged Armani clothing. You can’t wear and you had no clothes for the event and to make you more happy you get no refund, a decision that was based on your account over the years.
I will bring it up with higher authorities and show them the proof and the response I got from you.
What quality and standards you wrote below? On this order everything was wrong. Can you tell me it was right. Don’t forget your fasting Mr Shoaib.
Fouzia Begum
Suggested solution:
Food damage or quality issue
·
Hi Fouzia,
We are sorry to hear about such a dissatisfying encounter with Uber Eats and for this back and forth on this matter. We can completely understand your frustration on this occasion.
We understand that you would like to file an official complaint. We would like to assure you that when you flag any concerns with us, we take all internal actions to make sure your query is appropriately noted.
We've thoroughly reviewed your account and considered many factors when coming to this decision. Unfortunately, we are not in a position to offer you a refund or adjustment for this order.
Uber Eats has certain quality and safety standards that we hope users of the app adhere to, and we understand that your expectation was not met on this occasion and that you'd want to make sure this is handled properly. Please know that we take issues like this very seriously and ensure that all appropriate actions are taken.
While we know this isn’t the outcome you were looking for, please know that we have taken every action possible in line with Uber’s policy. As such, we now consider this matter closed and are unable to review your concern further. Rest assured, we will be unable to alter this decision.
We hope to offer you a better experience on your next Uber Eats order.
Your understanding would be highly appreciated in this regard.
If you have additional questions, please feel free to reach out to us.
Sent by Muhammad Shoaib on Saturday, April 2, 2022 at 1:27:46
