My complaint:
Good Afternoon,
I am writing to express my frustrations with a recent experience I had with your application and your customer service. I would like to bring to your attention the fact that I received extremely poor customer service.
Three weeks ago, I bought 3 gifts cards of $100 each with Uber eat to invite my employees for dinner.. And SURPRISE, the three gifts cards did not work out. I followed the instructions to get help, I wrote an email and wrote a message on the application via the help button and no one helped out. The only messages I got were sent every 24 hours. I did not even have a complete conversation with one of your employees. I got two answers that were the same from three employees even though I asked to talk with someone or have a decent conversation nobody listened. And we are not talking about a $25 purchase, it is a $325 purchase.
On the 25th of December, an employee decided to close my request and said we will work via email to fully resolve your issue as quickly as possible. We are the 7th of January and nobody sent me an email concerning my request.
I have been a regular client of your business but now I am completely disappointed. I expect quality services from you and request this issue with immediate attention. I expect full compensation and look forward to your replies within shortest time.
You can verify everything on my account under sankfou@gmail.com and I sent emails to your support team on support@uber.com.
The archives are still there.
I hope to hear back from you about this unfortunate incident. Please contact me as soon as possible at (514) 619-6339 or via email at sandy.kfoury@desjardins.com or sankfou@gmail.com.
Thank you for taking the time to read my letter,
Sincerely,
Suggested solution:
Good Afternoon,
I am writing to express my frustrations with a recent experience I had with your application and your customer service. I would like to bring to your attention the fact that I received extremely poor customer service.
Three weeks ago, I bought 3 gifts cards of $100 each with Uber eat to invite my employees for dinner.. And SURPRISE, the three gifts cards did not work out. I followed the instructions to get help, I wrote an email and wrote a message on the application via the help button and no one helped out. The only messages I got were sent every 24 hours. I did not even have a complete conversation with one of your employees. I got two answers that were the same from three employees even though I asked to talk with someone or have a decent conversation nobody listened. And we are not talking about a $25 purchase, it is a $325 purchase.
On the 25th of December, an employee decided to close my request and said we will work via email to fully resolve your issue as quickly as possible. We are the 7th of January and nobody sent me an email concerning my request.
I have been a regular client of your business but now I am completely disappointed. I expect quality services from you and request this issue with immediate attention. I expect full compensation and look forward to your replies within shortest time.
You can verify everything on my account under sankfou@gmail.com and I sent emails to your support team on support@uber.com.
The archives are still there.
I hope to hear back from you about this unfortunate incident. Please contact me as soon as possible at (514) 619-6339 or via email at sandy.kfoury@desjardins.com or sankfou@gmail.com.
Thank you for taking the time to read my letter,
Sincerely,
