My complaint:
Hi,
I am contacting as Ubereats have placed a charge of £27.80 on my Uber eats account. On 220221 I placed an order through Uber eats… they emailed me to inform me that my order has been cancelled. My order was cancelled and I did not receive my order, I had to order from somewhere else so why should I be liable to pay for this order which was not received? I have complained numberous times via the Uber eats app and I get an automated response from them to say it’s been over 48 hours so they can not do anything about this now. My point is why would I think Uber eats would charge me when my order is cancelled? I waited 2-3 days for this money to be refunded and it wasn’t so I contacted them and they have no interest or understanding. It’s an automated message. I left this for months but now I’m thinking why should I have to order food through other apps when I have done nothing wrong and Uber eats are scamming me right here. On the email it even states it is a temporary charge and will be removed!!!
Suggested solution:
Uber eats should clear the balance of £27.80 and I would expect some goodwill compensation for this as it’s ridiculous. Never have I paid for something that I have not received, if I have; I have been refunded and given an apology!
This is exactly what happened to me cancelled order charged my bank and generic email saying too bad 48 hours over agree totally never ever had a company take your money without giving you anything I am simply outraged I have put in a dispute on Paypal hope to try get money back I will also contact shop which had the order why would they want to be associated with ripping off their customer base in this case it was Sainsburys thank you for your post glad I am not the only one going crazy over this