Uber Eats complaint: Cannot place order – Message suggests I owe money, which I don’t!

Complaint from Eddie66 reported on 20 October 2023 about Uber Eats

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Complaint resolved
Complaint closed

My complaint:

As I try to place an order I get this message:

Complete your last payment
A payment of £37.68 couldn’t be processed. Please pay before your next order. (see photo attached)

But I can’t find any reason for this in any of my previous orders nor a single transaction for that amount…and what’s worse a single way of clarifying this issue, whether by phone or online!

Suggested solution:

I want evidence to back up the message. If there is none, I want the message removed and to be able to use Uber Eats again.

Cannot place order - Message suggests I owe money, which I don't!
Cannot place order - Message suggests I owe money, which I don't!
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