Uber Eats complaint: macdo not delivered or even attempted

I ordered macdo 5 days ago on Ubereats. no delivery attempt was made or even a phone call.
I waited 5min before the estimated delivery time outside until the end of estimated delivery time.
I saved screen shot of phone call log as evidence.
in the attached photo, the date showed as 昨天 is 129 and there’s only two call on same number that day which is I calling for Ubereat service which prove that no delivery man called me that day.

I wrote to help and the service team is not answering in a language I understand (english) so I used google translater.

after several messages with the service center I learned that they won’t explain why they don’t and won’t refund me even if I paid and being left hungry for nothing. plus they’re just copy and pasting in French that they have rules and regulations and could not help at all.

So I went to google play store and left a comment with 1 star complained this whole thing.

the next thing I would do if the issue is not solved will be go in the consumer court and file a complaint.