My complaint:
I ordered food on the app about 2 hours ago, 2 hours later I opened the door just to find someone else’s order (a wet bag of spilled food) at my doorstep. I immediately attempted to contact the driver but the driver had his/her cell phone off. I then had to pick up that disgusting food and clean the floors so I don’t get in trouble with the neighbors. Not only did I not get my food after 2 hours of waiting but also, the Uber customer service representative did not even attempt to call the driver and find out what happened. When I asked to speak with a supervisor he said and I quote “I have to go serve other users now”
Suggested solution:
1. By finding out what happened to my food and why the driver had her cell phone off
2. By apologizing for wasting 2 hours of my life and another 15 minutes that I wasted having to clean the hallway so the neighbors don’t see that mess.
3. By apologizing for the lack of/extremely poor customer service and hiring competent customer service representatives that are not rude and or incompetent, as well as UNWILLING to help. The agents I spoke with were sending me template messages, not reading my texts or attempting to contact the driver
4. By giving me my 2 hours back and bringing me my food - oh that’s right they can’t do that.
