Filed 1 Dec 2021 by Sahnilla
I am a delivery driver for Uber. I conducted 6 trips on 112821, at the end of my last trip, I tried to cash out my payment. I kept getting an error saying that the app was experiencing issues and try again in a few minutes. I attempted to cash out several times after receiving the same message over again. The app was jumping back forth with my correct amount of pay. I uninstalled then reinstalled the app to see if that would work to no avail. The app was displaying that my funds would be available on 1129. I checked my account and there was no funds. I then checked the app and it had disbursed the funds and was displaying that my funds would now be available on 120621. I contacted customer support and spoke with a supervisor who went through some trouble shooting with me, added $10 to my account through the cash out process and it did work, she asked that I call back in a few hours after I explained that I could not afford to wait until the end of the work for my money. I was also advised to send a screenshot of my account and any other information. Upon speaking with another supervisor, I was advised that now there is nothing that they could do to expedite my funds and I, in fact had to wait. I do not appreciate or agree with the with existing issues of how this situation was handled nor how this is not the first technical difficulty that I have experience with the Uber app in the past couple weeks.
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