Uber Eats complaint: I was charged for a cancelled order
Filed 1 Dec 2021 by Bruce
I cancelled an order last Thursday during preparation phase, and no refund was issued, also I received no warning about that.
I proceed to reorder on the same restaurant with the correct payment method right away, because Uber Eats don’t support changing the payment method on an active order. Also, to cancel an order, I had to go through the faqs to find where it was hidden in the UI, feels like a dark pattern here.
I only just discovered that the charge was not refunded going through my bank statement yesterday, and contacted support about it.
They stated two times that they are unable to issue a refund after 48 hours.
I’m deeply disappointed with this, and in no way the customer should pay the price like this, I feel robbed.
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