Uber Eats complaint: Stolen order and no refund

I am contacting you about an order I made at 11pm on February 26, 2021 for 25.090 clp. At 10 minutes before the delivery arrived the delivery person marked the order delivered. I have never recieved the food and I did a complaint that evening. I was told sorry about your order and that I would recieve a refund in 3 to 5 days. Then after 5 days I contacted again because I recieved and email saying a refund was applied to my credit card but will take 7 to 10 days to be credited to my account. I have seen many times this shady stuff go on in chile. I order a uber and in 10 minutes the uber never heads my direction so I cancel, when I cancel I get charged 1.500 clp and the person was never driving to me. I have now removed my credit cards from both Uber and Uber Eats. It seems there is no quality control of any type, I am still waiting for the refund of the order I never recieved, why?