Uber Eats complaint: Starbucks order never arrived – Uber won’t refund me

Ordered 2 drinks and a cake from Starbucks. The driver tracking showed the driver arrive, but I looked outside and there was no one around. Then I get an saying my order has been delivered, but it hadn’t. I checked everywhere outside, and nothing. It happened so fast and I was waiting, I honestly think the driver just drove off with my order. I complained on the app, but was told my order was not eligible for a refund??? Told to rate the restaurant (no fault of Starbucks) and rate the driver but no help from Uber Eats what so ever. Hours later I received a message saying they can see my complaint has been resolved but it hasn’t???? WTH??? No drinks and no refund. So I’m supposed to just accept it’s ok to spend £15 through the App and not be entitled to a refund when they don’t deliver my order and their service is useless. No help from anyone. The worst thing of all is this is such a constant problem and yet I still continues to use Uber Eats when the get things wrong 910 times…..more the fool me. I will never use them ever again. They stole my money!!!!