The driver wanted me to cashapp her since she waited. Read more
Uber Eats complaints
Uber Eats Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Uber Eats over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Uber Eats complaint process
Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Uber Eats?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Uber Eats complaints chart
We have received 97 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.
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Uber Eats complaint statistics
Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
732
Total complaints
729
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
732 ratings
How to contact the customer service of Uber Eats?
Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
800-253-9377
Webcare email:
merchants@uber.com
Contact form:
You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Uber Eats reviews: (732)
Authentic experiences shared by our community for your benefit.
food delivery
Complaint from ShannonC29@icloud.com on 21 June 2022 about Uber Eats.
order food from burger king , no burgers in order spoke to both uber and burger king . burger wanted to redliver food this hasn't happened ubber then stopped replying to my partner . Read more
Eating Scotch Tape???
Complaint from Not Eating Tape on 17 June 2022 about Uber Eats.
The commercial with the man eating Scotch Tape has to be one of the most ridiculous ads I've ever seen. Only one half-step better than the one with the man that eats deodorant. Based on these commercials, I will never... Read more
Food not delivered
Complaint from PA on 17 June 2022 about Uber Eats.
On June 16, 10:30 pm, I ordered a meal from the Restaurant Shiso Burger. The order was processed through and the debit was made on my account. The food did not arrive. The app did not send any notifications about the... Read more
Sephora same day delivery canceled
Complaint from Akatb on 15 June 2022 about Uber Eats.
I ordered a product on the Sephora app, and I chose same day delivery. I was completely unaware that Sephora works through Uber eats when it came to this particular delivery. No one informed me about this information. I went... Read more
Wrong order, late and cold
Complaint from lisatdavidson@gmail.com on 14 June 2022 about Uber Eats.
Ordered 4 pieces of chicken, large potato and gravy, plus regular gravy. Received two cold burgers. 11.05pm Mon 13 Jan, driver was George. KFC Courtenay Place Wellington New Zealnd Read more
Damage food
Complaint from SKayode on 13 June 2022 about Uber Eats.
I got some food for my son's birthday today and it was a complete mess. The package was not strong enough to hold the drinks. The picture below held by the delivery man is evident. Likewise, the fries were not... Read more
Double charge
Complaint from Oscar A on 11 June 2022 about Uber Eats.
Ordered foods paid and delivered 3622. They charged my card two times. I notified them about it. Read more
watching on the app the driver seemed to sit in the car park for a good 20 minutes before delivering my order he misses the turning to my address twice even though it is clearly marked could'nt find my home... Read more
unprofessional, rude
Complaint from Monty H on 11 June 2022 about Uber Eats.
We had order 473C9 delivered this evening. The driver's name was Nessibe. My wife and I were standing at the open front door (the porch door was closed. Nessibe saw us but still put our order down on the path... Read more
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