McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -18%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 2, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 281 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1777
Total complaints
1772
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1777 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1777)

Authentic experiences shared by our community for your benefit.

Hardly any cheese in the pitzza.

Complaint from Dr. V. K. Gupta on 15 December 2020 about McDonalds.

We are senior citizens. They did not pick up the phone for booking.My wife went personally to order it. It was our marriage anniversary. The pitzza was simply maida bun, tomato sauce and some cut veggies. There was hardly any... Read more

Comments: 0
Rating:

Bad food

Complaint from Papagee on 15 December 2020 about McDonalds.

I visited leeds road mac donallds in huddersfield we spent £32 as a family kids e.c.t we orderd numerus meals .to then be placed in waiting bay for 8 minuits when we finaly got the food all the chips was... Read more

Comments: 0
Rating:

Food

Complaint from Gma1214 on 14 December 2020 about McDonalds.

Ordered 3 mcribs, 20 nugget and 2 double quarter pounders. I placed order via phone and sat in designated spot until 10:30 to place final payment.I placed order right at 10:30 when lunch begins and sat in pickup spot.... Read more

Comments: 0
Rating:

Very Cold Food.

Complaint from Jackrusel on 14 December 2020 about McDonalds.

All our food was to cold to eat all went in the bin and left. Read more

Comments: 0
Rating:

Order in correct

Complaint from Lady Jlg on 13 December 2020 about McDonalds.

I order a sausage egg and cheese McGriddle get home there’s no sausage I called back and i explained I couldn’t come back today I was told to keep my receipt bring the sandwich back whenever later today or tomorrow.... Read more

Comments: 0
Rating:

Wrong and incomplete order

Complaint from jlaval on 13 December 2020 about McDonalds.

Wife went to this local McDonalds' to pick supper up. She paid for four (4) meals. Upon returning home we noticed that a meal (minus the drink) wasn't even in the bag. Not only that she placed an order for... Read more

Comments: 0
Rating:

Long hair found in chicken sandwich

Complaint from Camelion on 12 December 2020 about McDonalds.

On visiting your restaurant today 12 dec, when arriving home found a long dark hair in my chicken sandwich was very upset at your lack of hygiene Read more

Comments: 0
Rating:

Racism of African American

Complaint from Thankful on 11 December 2020 about McDonalds.

My daughter worked for Austin (District Manager) and she was also under Tina Hobbs (Training General Manager) and Vonda (General Manager). There has been ongoing picking at the African American kids by Tina which has caused four of the... Read more

Comments: 0
Rating:

Floor manager

Complaint from Martha-76 on 11 December 2020 about McDonalds.

I was treated with upmost disrespect.by the floor manager.I asked to use the toilet and was told I couldn't. Then another person was allowed so I thought it was ok and on the way to the toilet I was shouted... Read more

Comments: 0
Rating:

Poor quality

Complaint from Warehouses on 11 December 2020 about McDonalds.

We went to McDonald's on wake Forest rd in Raleigh nc on 12-5-2020 i went inside ordered our breakfast both orders we're wrong they we're supposed to be a bacon egg cheese combo a egg ... Read more

Comments: 0
Rating:

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