McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 17, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 271 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1779
Total complaints
1774
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1780 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1779)

Authentic experiences shared by our community for your benefit.

Dissatisfaction with the purchase of chocolate brownie McFlurry

Complaint from Miss Bee on 22 December 2020 about McDonalds.

As per subject above, i would like to complaint regarding my purchase of the Chocolate Brownie McFlurry. On 22nd December 2020 around 1.50pm, i have bought Chocolate Brownie McFlurry at Times Square what make me disappointed and dissatisfied is about the... Read more

Comments: 0
Rating:

Sausage egg mcmuffin

Complaint from Mcbeez on 20 December 2020 about McDonalds.

For the third time we have ordered sausage egg mcmuffins for our Sunday breakfast, we end up with Canadian Bacon. It is not the same, we don't like it, why do you not tell the customer? This appears... Read more

Comments: 0
Rating:

Missing iteams

Complaint from Shawnarc59 on 20 December 2020 about McDonalds.

Ordered through door dash today 121920 at 3:38 for Shawna Clark, we did not receive any French frie and also missing a fish sandwich. That was half the food ordered. Pick up 485222. Order 1618 . I can be... Read more

Comments: 0
Rating:

Food

Complaint from Jfox18 on 19 December 2020 about McDonalds.

I ordered from McDonald’s 3 days ago and only know just feeling better from it Iv been throwing the past 3 days bf I only at the McDonald’s that day and have only been able to keep soup down with... Read more

Comments: 0
Rating:

Charged twice and horrible Service

Complaint from MichaelB on 18 December 2020 about McDonalds.

Hello there I would like to complain about my experience at your location today. I order through the mobile app tonight and when I got to the window thr women told me that I didnt pay. I told the women... Read more

Comments: 0
Rating:

Keep forgetting my orders

Complaint from wildbill on 17 December 2020 about McDonalds.

Every time I go order some food at drive thru and already paid for it and I have receipt and they forgot my orders. Too many time. I mean every time I go they always forgot it. I order big... Read more

Comments: 0
Rating:

Covid protocols not been taken serious

Complaint from Medorose on 17 December 2020 about McDonalds.

seek to understand....what is the use of us as customers that must complete checklist,do temperature checks and sanitize but your toilets are soo dirty.Santize holders are not even place in the toilets however its place all over your restaurant but... Read more

Comments: 0
Rating:

hot coffee incident

Complaint from bettybaird95@yahoo.com on 17 December 2020 about McDonalds.

in sept. of this yr. [2020] I visited a local mcDonalds , I ordered a coffee , when the girl handed me the coffee, unbeknownst to me the lid was not properly attached, resulting in the coffee spilling all over... Read more

Comments: 0
Rating:

Food received

Complaint from Leiland2205@gmail.com on 17 December 2020 about McDonalds.

121620 I ordered 7 cheese burgers plus other items. When I got my cheese burgers there was no meat. Only cheese and condiments. Please help me resolve this issue. Read more

Comments: 0
Rating:

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