McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +8%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 19, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 287 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1772
Total complaints
1767
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1772 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1772)

Authentic experiences shared by our community for your benefit.

Recieved incomplete order and bill.

Complaint from HimanshiM on 09 December 2020 about McDonalds.

I ordered 4 mc aloo tikki burgers, 2 mcveggie, 4 mcpuffs and one large fries as take away. The order parcel was having only 2 mcaloo tikki burgers, 2 mcveggie, 4 mcpuffs and fries. The staff was negligent and gave me... Read more

Comments: 0
Rating:

Diabetes awareness

Complaint from KMerket on 08 December 2020 about McDonalds.

I AM A DIABETIC! I went to McDonald's in Snyder, Texas today 1282020. I ordered a DIET DR. PEPPER. When I got to the window, I asked the server to make sure it was a DIET DR. PEPPER. She assured... Read more

Comments: 0
Rating:

Food was not made correctly

Complaint from Markola on 03 December 2020 about McDonalds.

I was excited for the return of the McRib went to the nearest Mc Donald’s for dinner. I ordered 4 Mc Ribs and a large fries. When I got home and took my first bite, the sandwich tasted odd. I... Read more

Comments: 0
Rating:

Hair in food

Complaint from 1maddude2020 on 03 December 2020 about McDonalds.

Spent 17 bucks, got home, 1 burger completely wrong, cold froes, and to top it all off, a hair in my burger about 8 inches long. Took the food back, and the manager, Carlos, didnt apologize, and was completely ignorant... Read more

Comments: 0
Rating:

Manager Customer Service

Complaint from Ltuck on 03 December 2020 about McDonalds.

My order was fulfilled my incorrectly then the manager, Janine coped an attitude. Rather than trying to understand my order, she called someone on the phone to explain her position. Meanwhile the line of cars was getting... Read more

Comments: 0
Rating:

Just eat delivery - order wrong

Complaint from Claire1285 on 02 December 2020 about McDonalds.

Good afternoon I have just had a delivery from yourselves from the Stockport Mersey way branch through just eat. On arrive if the food was cold. The double Big Mac which I ordered was a single Big Mac in a... Read more

Comments: 0
Rating:

Bad food

Complaint from Ngcama on 01 December 2020 about McDonalds.

My boyfriend and I ordered two burgers earlier today. The burgers were very dry and the lettuce tasted bad. While it was in my mouth i noticed that there was some funny smell as well. Read more

Comments: 0
Rating:

Cold food

Complaint from Rough1981@hotmail.com on 01 December 2020 about McDonalds.

On Tuesday even me n my partner went to McDonald's on Gateshead stadium we waited to be served threw drive threw for abt 15 mins which with gov it's understandable. We received our food I also got a latte to... Read more

Comments: 0
Rating:

Missing order

Complaint from M4rk on 01 December 2020 about McDonalds.

Hi I ordered a load of food to be delivered from Liscard Mc donalds, order number 73797. I received the order by delivery from just eat, the double big mac and some of the sauces were missing. Read more

Comments: 0
Rating:

wrong order

Complaint from peyton on 30 November 2020 about McDonalds.

I’m a home care assistant that works nights, so on my break I thought I would nip and get a McDonald’s, but I wish I hadn’t bothered. I ordered chicken nugget kids meal with strawberry milkshake I set of home... Read more

Comments: 0
Rating:

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