McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 7, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 281 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1779
Total complaints
1774
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1779 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1779)

Authentic experiences shared by our community for your benefit.

“Please use other door”

Complaint from Joshualaplante on 21 March 2023 about McDonalds.

Can this location consider putting sign on front door saying “please use side door”? The front is covered with brown paper and some people don’t know they’re open Read more

Comments: 0
Rating:

No meat

Complaint from lsumom56 on 21 March 2023 about McDonalds.

Was told at the drive thru they have no meat. Told them I am going to Burger King. Unbelievable!!! Read more

Comments: 0
Rating:

Employees Possibly Scamming

Complaint from Sunny D on 20 March 2023 about McDonalds.

I went thru the drive thru about 4:00 a.m. early March 18th 2023. I ordered a 3.50 Bundle with Mcdouble. When I got to the window he said cash only , $6.67. I said No, I ordered the 3.50 bundle. He... Read more

Comments: 0
Rating:

Employees rudeness

Complaint from Melchor123 on 19 March 2023 about McDonalds.

On March 19th, 2023 at 5:00 PM i went to Store 3340 to get a Fish Sandwich also had a bogo free sandwich Validation Code 9194113. The employee at the window wouldn't accept the receipt and called her supervisor. The... Read more

Comments: 0
Rating:

Missing part of my order

Complaint from lovealwaysroe on 19 March 2023 about McDonalds.

I had placed a order with DoorDash for McDonalds My order was one English muffin with bacon egg and cheese and the other was a Mac Griddle sandwich meal which was a bacon egg and cheese on a... Read more

Comments: 0
Rating:

Meals

Complaint from Denise Hanna on 19 March 2023 about McDonalds.

I ordered 3 egg muffins, mighty breakfast, hash browns, coffee, roughly $60 so what happens no eggs on any the burgers. This not the first time this has happened from this store. I have never complained before, but your prices... Read more

Comments: 0
Rating:

Food

Complaint from Fprince on 18 March 2023 about McDonalds.

I am tired of getting my fish fillet with fillet to one side to bun and cold Read more

Comments: 0
Rating:

Ghetto night Manager

Complaint from Chewnbubblgum on 15 March 2023 about McDonalds.

After waiting at drive thru menu board for 23 minutes trying to order being told to hold on a few seconds every 5 minutes a car goes around the line goes to window and they take her order I pull... Read more

Comments: 1
Rating:

Dirty place

Complaint from Samaritan on 10 March 2023 about McDonalds.

Store3929 supervisor’name Alberto, say they will not clean the restroom. I asked then why, he said the homeless will get it dirty anyways! Very unprofessional and the place was so filthy! I would not recommend this McDonald location at... Read more

Comments: 0
Rating:

Rude drive through worker

Complaint from Shae_Marie2001 on 09 March 2023 about McDonalds.

I visited McDonald's 11477. When I got to the second window, I handed the young lady my card. I also let her know that no one was at the window and that I also waited for a minute until the... Read more

Comments: 0
Rating:

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