Filed 9 Mar 2023 by S
I visited McDonald’s 11477. When I got to the second window, I handed the young lady my card. I also let her know that no one was at the window and that I also waited for a minute until the car in front of me moved up. The young lady said what. I told her never mind and that I would pay. She then rolled her eyes. She handed me my food and asked me to pull up so that they could bring me my card. No one has ever said this to me before. I understand moving up to wait on your food, but not for them to return your card. I felt uncomfortable. I asked her for her name. She stated she was not obligated to give me her name. At this time, I asked her for her supervisor’s name because she was extremely rude. As I was explaining my issue to the manager, she was still talking in the background. The manage, Rachel, said that she did not know the young lady’s real name because she could not pronounce it. She stated they call the young lady T Girl (sic). Rachel was very kind and apologized. I worked at Wendy’s for over 10 years working my way up from a crew member to a manager. A customer should not have to deal with rude employees. Lastly, T Girl (sic) did not have a name tag. The number on the top of my receipt was 1311. The date and time: March 9, 2023, 11:34AM CST.
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