On March 13, 2020 at about 12:30 am I had went to McDonald’s in Passaic nj on central ave and ordered a Big Mac and large fry meal. The lady at the window said $16.75. I said excuse me?? I... Read more
McDonalds complaints
McDonalds Complaint Sentiment: Neutral
Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +7%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 9, 2024
McDonalds complaint process
Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about McDonalds?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
McDonalds complaints chart
We have received 279 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.
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McDonalds complaint statistics
Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1779
Total complaints
1774
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
1779 ratings
McDonald's customer service FAQ:
Why should I file a complaint about McDonald's on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.
What types of complaints can I file about McDonald's on Complain.biz?
You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.
What are the most common complaints about McDonald's?
According our data some common complaints about McDonald's include:
- Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries.
- Incorrect orders: Some customers report receiving the wrong food or missing items from their orders.
- Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
- Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.
Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.
How can I contact McDonald's customer service directly?
Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.
How to contact the customer service of McDonalds?
Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:
The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
McDonalds reviews: (1779)
Authentic experiences shared by our community for your benefit.
Treated badly by manger
Complaint from Ddia94 on 13 March 2020 about McDonalds.
Manager got my order ..I asked for my shakes told another girl to get my cups..then walked away!!!... I had ordered shakes...no coloring or flavor in shamrock shake they were mainly vanilla..asked to redo and she told me I get... Read more
Wrong order delivery
Complaint from irfangeologist@hotmail.com on 11 March 2020 about McDonalds.
I made online order of 3 spicy crunchy chicken along with other order for dinner which cost 164 saudi rials. I received beef burgers and no body at home eats beaf. I made complaint calls 4 times and i was... Read more
To much ice cream?????
Complaint from Sipesj136 on 09 March 2020 about McDonalds.
I pulled in the drive threw and ordered a happy meal and 6 ice cream cones and 2 cups of ice cream for the children i had at my house and the employes including the mananger took their sweet time... Read more
Incorrect orders
Complaint from Disgruntled customer on 09 March 2020 about McDonalds.
I have visited two different McDonalds in the past two weeks and both times my orders were not filled as ordered. In Houghton, MI, I requested a hamburger with just ketchup on it and received one with everything BUT... Read more
Dry burgers
Complaint from Shifa_shaikh89 on 05 March 2020 about McDonalds.
I was at the express way branch in McDonald's which is at the Highway to Vasai road. The burger served was extremely dry, upon walking up to the employee named Adarsh Singh, he said this is how we serve. I... Read more
Worst food quality
Complaint from Leena on 01 March 2020 about McDonalds.
I went on 26th to MC D in nirmal lifestyle, mulund west, we gave order of mango milkshake, the milk was curdle (phata hua milk) My 5 year old son had half drink it. When we gave complaint in counter... Read more
Pore food service
Complaint from Doitxxx2 on 26 February 2020 about McDonalds.
We went to McDonald's in sun valley nv to eat a fish sandwich it was really hard like if it was cooked minutes before we got there and the fridge are all was cold and the service there is really... Read more
I was in McDonald's getting my food when I sit down it looks like someone ate off of my sandwich and the lady at the north east McDonald was very rude about the sandwich. And she was very I was... Read more
Rude staff
Complaint from Jsjakab on 23 February 2020 about McDonalds.
I was going round the drive through And as I approached the pay window I was unable to reach the card machine. I had my body out of the window however I still wasn’t able to reach it. I was... Read more
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