McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -18%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 4, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 281 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1778
Total complaints
1773
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1778 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1778)

Authentic experiences shared by our community for your benefit.

Rude Employees, Bad service

Complaint from Lynn5045 on 31 March 2022 about McDonalds.

I order and pick up food from this location once a week and the employees there are very rude and don't care about their customers. They do not wait on the customers waiting inside at the pick up counter, They... Read more

Comments: 0
Rating:

Milkshakes

Complaint from Pamkolasa on 31 March 2022 about McDonalds.

I am fed up of getting a plain milkshake every time I order a banana one. I complain and get a refund but that is not what I want. Part of my meal is missing and it spoils my enjoyment... Read more

Comments: 0
Rating:

Lukewarm Fries

Complaint from Gerryg01 on 31 March 2022 about McDonalds.

Everytime I go to Macdonald's for lunch the same thing week after week. I have the same order when I visit on a Thursday for lunch. One cheeseburger one hamburger large fries, the problem when the Fries arrive at the... Read more

Comments: 0
Rating:

Horrible food and unhelpful manager

Complaint from Unhappycustomer88 on 30 March 2022 about McDonalds.

I went to this McDonald’s and was served horrible food and the drink(s) tasted like there was cleaner in it. When I called to get my money back, the manager told me, they would have to pass the message onto... Read more

Comments: 0
Rating:

Pay issue

Complaint from eugenegazaway@gmail.com on 30 March 2022 about McDonalds.

I worked at McDonald's for almost a week I can never clock in I can never clock out every time I ask could I please get a clock in that was accurate they told me don't worry they will take... Read more

Comments: 0
Rating:

Injury

Complaint from Michelle Junaid on 29 March 2022 about McDonalds.

Was injured on the way to the toilet with my child when closing the door behind us a piece of the mirror on the door fell of and went in the back of my leg witch was bleeding Read more

Comments: 0
Rating:

No Chicken

Complaint from Cali22 on 29 March 2022 about McDonalds.

I purchased two crispy chicken sandwich's, I paid extra to add lettuce and tomato on each sandwich. I got home opened to eat and No Chicken on either sandwich. That is not one but two sandwich's without Chicken. But they... Read more

Comments: 0
Rating:

Carpark issues

Complaint from Karenuk on 29 March 2022 about McDonalds.

I went through the drive through today march 28th as I was leaving a driver I don't no who he works for either uber or just eat so ill be complaining to then as well... Read more

Comments: 0
Rating:

Rude and did not get my requested order.

Complaint from LBT on 28 March 2022 about McDonalds.

I drove up to this drive through on the outside lane at approximately 5:10 PM and after waiting about 4 minutes finally heard a voice say, Can I take your order? I asked for an Iced Coffee with caramel. I... Read more

Comments: 0
Rating:

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