McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 15, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 272 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1779
Total complaints
1774
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1779 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1779)

Authentic experiences shared by our community for your benefit.

No 14 pounder

Complaint from username 70 on 05 November 2021 about McDonalds.

In Aug. or Sept. I made a complaint about no getting the 14 pounder when I ordered a meal. I got the fries, and drink but NO 14 pounder. I was told someone would contact me. Well its been months... Read more

Comments: 0
Rating:

No service in night

Complaint from Someone smart on 05 November 2021 about McDonalds.

I dont have a car and this McDonald's is open 24 hours for cars. Tonight i had my first mobile order placed without car because i was hungry. The employee (manager i think) did not like for some reason and... Read more

Comments: 0
Rating:

Service

Complaint from jedi on 04 November 2021 about McDonalds.

McDonald’s is located on lansing ave and parnall rd. They get orders wrong and they tell us they can’t make Smoothies. They are always out of ice cream. The burgers and fries are never hot. Read more

Comments: 0
Rating:

Wrong order

Complaint from Dsmith10411@yahoo.com on 04 November 2021 about McDonalds.

Seems every time I go here my order is wrong. Don’t understand why it is so hard to leave onions off of something. Read more

Comments: 0
Rating:

Ice cream machine always broke down

Complaint from roosterman on 03 November 2021 about McDonalds.

I use go to McDonalds every evening for a chocolate shake. Twice a week it is broke down! After not going there for 2 months and instead going to Burger King, I stopped in for covenience. Sorry machine not working... Read more

Comments: 0
Rating:

Customer service and food quality

Complaint from puppers8787@gmail.com on 03 November 2021 about McDonalds.

Let me begin..I was happy to see the new renovations of the New Hope McDonald's definitely was time. Now I need to tell you it's a shame that that much disappointed the past the past three times I visited the... Read more

Comments: 0
Rating:

cold frys

Complaint from alleyscby on 02 November 2021 about McDonalds.

waited in line for 20 minutes. Then order on happymeals was not right.Then the worse cold frys.Very disappointed Read more

Comments: 0
Rating:

Drink order

Complaint from Raine on 30 October 2021 about McDonalds.

I went through drive through at 3:30 to 4:00 pm yesterday., I ordered a large iced coffee. It came with glass completely filled with ice leaving enough room for 3 sips and it was gone. Today, I asked for less... Read more

Comments: 0
Rating:

Food Order

Complaint from Marie28 on 30 October 2021 about McDonalds.

Ordered food for us in the office through Uber Eats I wanted a Double Big Mac with no pickle and Big Mac sauce which I added this information to the order I also called to them and tell them that... Read more

Comments: 0
Rating:

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