McDonald’s complaint: 1 hour and 20 min wait for curb side pick up and no food at the end of it!

We were kept waiting for an hour and 20 minutes I had to go to the door and ring for help three times we were finally giving our food at 11 o’clock when we ordered it at 10 pm and it was ice cold and the caramel frappe was sunken down to the cup you can tell it had been sitting for more than a half an hour I was very upset I told them to take their food back and get us new food he went back inside and we waited another 15 minutes when he came to the vehicle he had a refund for us and said he could not make us new food because they were closed and the manager refused to come out and talk to me at the door or at my vehicle and I asked several times to talk with him. The refund ticket was printed at 11:10 but the refund was not brought out to our vehicle until 11;20, keep in mind that I originally talk to them At 10:25,, 25 minutes after I originally ordered and paid they said we were next, then again 20 minutes later when the food still wasn’t there. It wasn’t until 11 pm when I for a third time went to the door that we received our ice cold food The entire hour and 20 minutes that we waited at curbside pick up more than 40 cars were served in the drive through, which we could not use because we had a small RV . We were the only one’s waiting for a pick up order The entire hour and 20 minutes. The manager that was working last night was Nathan. I am disabled And at that point when we were refused our food I had to go to a grocery store and buy food and go home and prepare it to feed myself and daughter. Nathan has no business being a manager after the way our order was handled and the fact that he refused to come and talk with me After I asked several times. I would like A manager to call me at 360-551-7388. This is absolutely unacceptable and I demand to talk to a manager about our treatment.