McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +7%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 29, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 286 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1776
Total complaints
1771
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1777 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1776)

Authentic experiences shared by our community for your benefit.

Took my money

Complaint from AlexanderLeal on 29 October 2021 about McDonalds.

Placed a mobile order waited a half hour the lobby was locked my ups truck won’t go through the drive through phone was off the hook and when I approached the window they said never received it so I spent... Read more

Comments: 0
Rating:

overcharges

Complaint from whthehell on 28 October 2021 about McDonalds.

many many times I have taken my kids to this locations and something always goes wrong. I have had people that can't make change corectly and very rude service. Latest thing was I ordered 3 pancakes and a egg mcmuffin... Read more

Comments: 0
Rating:

Wrong Order Again

Complaint from brooklyn on 27 October 2021 about McDonalds.

I go to the Lancaster SC 2 days a week before I feed the home less get the same thing every time And every time they mess my coffee up So now I have to drive extra 15 mins to... Read more

Comments: 0
Rating:

Our order was incomplete

Complaint from Simple on 27 October 2021 about McDonalds.

We ordered 4 chicken sandwich and 3 large fries .. After getting the product i assume that its complete but when i came home and i check the product they give me 3 chicken sandwich and 3 large fries .. Read more

Comments: 0
Rating:

hostile work environment

Complaint from emiliefern on 26 October 2021 about McDonalds.

my manager Judy Cavazos treated me with hostility as well as my other female teen coworkers she gets into other peoples faces and screams uncontrollably I do not believe this is management martial, she has no integrity. She doesn't... Read more

Comments: 0
Rating:

Monopoly game

Complaint from Melina on 26 October 2021 about McDonalds.

Hello I frequently visit the Highgate location on Kingsway in Burnaby BC. I went there and got a huge meal for my family when I got home I noticed that a lot of the monopoly pieces were missing. Not happy... Read more

Comments: 0
Rating:

Terrible service

Complaint from summerjones296 on 25 October 2021 about McDonalds.

Was told to pull up to door after I paid for my food and waited over thirty minutes while 6vehicles received their food after my order Read more

Comments: 0
Rating:

Breakfast hours

Complaint from Kauffmanj on 25 October 2021 about McDonalds.

Why in the world would you stop serving breakfast at 10:30 am. 10:30 am is still the morning. This is horrible! Read more

Comments: 0
Rating:

Denied inside order

Complaint from Hillbillytaylor on 25 October 2021 about McDonalds.

I am a man that does not have a vehicle so I can't go through the drive-thru and they decided to close the inside ordering at 9 p.m. and here it is 9:30 right now and they wouldn't let me... Read more

Comments: 0
Rating:

Monopoly prize false representation

Complaint from Titanik1975 on 24 October 2021 about McDonalds.

I Won a 4 week training session and when I registered online, They are asking for credit card number and tge training isn't even free. Why offer a pirze if in gact it is more like a scam? Read more

Comments: 0
Rating:

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