McDonalds Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about McDonalds over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 29, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 290 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1766
Total complaints
1761
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1766 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1766)

Authentic experiences shared by our community for your benefit.

Failure to serve

Complaint from Manted on 14 October 2021 about McDonalds.

I suffer from diabetes neuropathy and is difficult for me to stand up for too long. I ordered my food to be taken to the table. I put the number for service on the order. Over 45 minutes and nothing.... Read more

Comments: 0
Rating:

No Manners

Complaint from Liberty on 14 October 2021 about McDonalds.

Hello I'm Liberty Sullivan. My husband and I are always have our lunch at McDonald everytime we go to clifford Shopping Centre. Today, David the Manager served me and he has no manners, we ordered our usual food,... Read more

Comments: 0
Rating:

Kids meal toys

Complaint from Jbarry on 14 October 2021 about McDonalds.

The toys are supposed to be Disney collectibles. My granddaughter and I ordered 2 happy meals,and purchased 2 extra toys - to add to our collection. What we received was 4Freddie from Scooby Doo bobbleheads. Not only were they... Read more

Comments: 1
Rating:

hamburger

Complaint from Order taker error on 14 October 2021 about McDonalds.

I went through the drive through and ordered a hamburger with ketchup onion only. That was repeated back to me from the person also. I also ordered a cheeseburger, 2 med. fries, 1 large coke and a oriel mcflurry. I... Read more

Comments: 0
Rating:

Food poisening

Complaint from discusted truck driver in ogden on 12 October 2021 about McDonalds.

On oct 5,2021 at approximately 630pm I ordered a large bugger and medium French fry at the drive through then I parked next door to eat my food about one hour later when I was parked at m9 truck stop... Read more

Comments: 0
Rating:

raw meat

Complaint from congertacoma@aol.com on 11 October 2021 about McDonalds.

0rder number 279 on 10112021 @ 12:37pm I ordered a 4c with added bacon and my burger was very pink in the middle. I took a bite and all I could taste was the raw meat. very disappointing. when i... Read more

Comments: 0
Rating:

Food poisoning

Complaint from Karinarose on 08 October 2021 about McDonalds.

My daughter on Wednesday 6th October at about 3.30pm and the rest of my family drove to the newlynn branch and ordered through the drive through brought my daughter a 20pack chicken nuggets combo and what ever else my family... Read more

Comments: 0
Rating:

Food took ages

Complaint from James gillman on 07 October 2021 about McDonalds.

Went to macdonalds tonight at thetford and went through the drive through and was asked to park in bay 1 we were sitting there for 30 minutes and when i went up to the window i was told that they... Read more

Comments: 0
Rating:

Wrong order

Complaint from Dpoet26@yahoo.com on 06 October 2021 about McDonalds.

I ordered a big mac extra pickles they gave me a naked big mac with pickles only. Some stale fries. Read more

Comments: 0
Rating:

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